Idea Details

Wake Up Deferred Items

Last activity 11-20-2020 07:12
James Gregory's profile image
11-19-2020 05:12

​When an item is deferred while waiting for an update or a response it would be much more useful to wake the item up earlier than the defer date.
As an example, a case comes in and needs a human to verify some details - we need to defer the case so that it will be captured in an output file of the number of cases worked so the case would be deferred for 24-hours to ensure it gets reported.
The issue that then happens is that if the return from a colleague is before the defer time ends you are not able to pick the case back out of the BP queue.
In most common work flow systems you can pend/defer cases for a set period of time but also wake that case back up sooner if the required updates have come back so it would be much better to allow BP to do the same


Ideas Portal

• If you like this idea – vote! Ideas with a higher score are more likely to be supported by the product review teams.
• Discussion is healthy! If you have a question or comment, don’t be afraid to jump in and start a discussion in the comments section below.
• Community collaboration is key!
New
This idea is new to the community and hasn’t been reviewed yet. While in the New stage, an idea is open for voting and comments to further the discussion around this idea.
Duplicate
This idea already exists! A change to the Duplicate status will always include a comment linking to the existing idea, so all voting and feedback can be collected in one place.
Need More Info
We’ve reviewed this idea, and determined we need a bit more info before deciding on how to move forward. An update to the Need More Info status will always be accompanied by a comment explaining which additional details are needed. Ideas are still open for voting and comments while in the Need More Info stage.
Under Consideration
We have all the info we need and are currently considering the feasibility of implementing this idea. Ideas in the Under Consideration status are still open to community voting and discussion.
Not Planned
We’ve reviewed this idea, and determined that it’s not feasible to implement right now. Ideas in the Not Planned status are no longer open for voting.
Coming Soon!
We’ve reviewed this idea and have determined that it will be delivered in the near future. Ideas in the Coming Soon! status are not attached to a binding timeline, but there is a concrete plan to implement this idea. Therefore we will have status does not allow for voting.
Delivered
Congrats! Your idea has been accepted by the team and is now in production! Give yourself a pat on the back – you contributed to the improvement of one of Blue Prism’s products or services!