Idea Details

Communications - Delivery Options - Printer direct different letter pages to different letter trays

Last activity 10-19-2022 18:23
Alan Palin's profile image
By: Alan Palin
09-26-2022 11:49

Clients need the ability to print Comms letter output to different letter trays, so that headed, plain and continuation paper can be used.

UK BPO have been testing with the following product versions:

- AWD version 21.2
- AWDCommunicationsWordAdd-In version 2.5.1
- DocumentRenderer version 2.3

For EnCorr, they used MediaColor (Microsoft Word) to identify the type of paper for printing.

• If the MediaColor = blue, the document will print on plain paper
• If the MediaColor = white, the document will print on headed paper
• If the MediaColor = pink, the document will print on continuation paper

To see the MediaColor, we need to open Word > File > Options > Advanced > tick at 'Show field codes instead of their values'. (Please see attachment)

For Communication - After we created the document on Communication, we sent the Document to print by accessing AWD portal > Manage > Data > Document Delivery
We found that the documents are printed on incorrect paper because the document are sent in .pdf format.

We understood that the documents created in communications are created as .pdf files. Printer only print the output of the document from Communication, therefore, it is in PDF format.

To summarise, the MediaColor doesn't work on PDF format. Without MediaColor (or some other solution), the letter can't print on the correct paper.


09-26-2022 15:41

MFS also requested this under Customer Care ticket CS0001600

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