Idea Details

Redirected Work Items Should Remain in Personal Queue with Changes

Last activity 12-15-2022 19:59
Lynn Parker's profile image
By: Lynn Parker
12-01-2022 19:38

When a user is working on a transaction and the transaction is at a status that is routed to LASTOPER the work item will be in the user's personal queue. If the user redirects the work item (without changing the status), the work item will be redirected properly to the redirect user's personal queue. However, when the redirect user updates anything on the work item (and does not change the BA, WT, or Status), the work item is moved to the previous user's personal queue (the redirecting user's personal queue).  In addition, if work is redirected to a user's personal queue, and another user makes an update to one of the fields on the form for that item, that work item is removed from the personal queue and the worklist of the original user. The work item should remain in the personal queue even with an update to a field value.  This request is in reference to ticket number CS0015912 and AWD-47732.

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