Idea Details

Case Management - add ability for the system to notify if user being disabled is an owner of a case

Last activity 11 days ago
Corey Haws's profile image
By: Corey Haws
07-29-2022 22:01

Enhancement request to have the ability for the system to tell you if the user being disabled is an owner of a case like it does with work in the worklist.  Product Management provided the following feedback as to enhancements in the works:

 

We have User Admin requirements in play right now and this use case has not been addressed yet.

User Admin is undergoing enhancements to support the ability to DEACTIVATE a user ... which is different than just disabling their status.

Today, disabled is both a temporary and a permanent availability status.

When you intentionally disable somebody ... it is because you want to take away permissions (security, privileges, configurations for various teams - like a case team). We check today to handle assigned work. We don't check on any memberships anywhere else. This is a good use case.


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