MAPIEx Get Mail Action Issue

MohammadNaveed1 — Thu, 08 Oct 2020 11:07:00 GMT

Dear Team,

Latest MAPIEx Get Mail Action is very frequently going into warning state.

my process will read email from secondary profile (inbox - Input Email Folder) and move the email to different folder and loop back and very frequently its getting struck at Get Mail action for long time without any exception message and going into warning state in Blue Prism and forcefully i have to reboot the machine.

yesterday it went into warning state for 4 times.

please guide what actually causing here ? why Get Mail Action is hiking the CPU to 100% ? what is the alternate solution to loop and read emails from secondary profile without opening the outlook ?

Regards,

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Mohammad Naveed
Sr. Member Technical
Home
Asia/Kolkata
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RE: MAPIEx Get Mail Action Issue

hossein.azimi — Sat, 10 Oct 2020 11:02:00 GMT

Hi Mohammad,

I suggest checking the event logs and see what error or information there.
Windows Application event log usually shows some information.

Also, you can access the Blue Prism knowledge base to find more information on how to enable Mapiex logging.

How do I enable additional MAPIEx logging?

I also suggest trying to turn off/on the Cached Exchange Mode and see if it helps or not.

How do I improve the performance of the MAPIEx VBO?

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Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Sydney NSW
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MAPIEx Get Mail Action Issue

RE: MAPIEx Get Mail Action Issue