topic RE: Facing error while using Connector for NEOOPS MS Outlook VBO in Digital Exchange

Facing error while using Connector for NEOOPS MS Outlook VBO

ManishRaw — Fri, 11 Mar 2022 14:48:00 GMT

Hi Team,

We have been using Connector for NEOOPS MS Outlook VBO for long, but for past few days we are getting the below error while using the action "Get All Account".

ERROR: Internal : Could not execute code stage because exception thrown by code stage: The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

We checked the outlook and its sending emails manually. Also the Trust Center Settings are as below:

The same were working on the machine earlier.

Has anyone faced such issue?

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Manish Rawat
Project Manager
Mercer
New Delhi
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RE: Facing error while using Connector for NEOOPS MS Outlook VBO

ewilson — Fri, 11 Mar 2022 18:37:00 GMT

Hi @Manish Rawat,

That VBO hasn't been updated since 2019. I just tested it on my machine and it seemed to work fine. I have two accounts on my local Outlook and the Get All Accounts action returned both in the output Collection.

Are you using Cached Exchange Mode in Outlook? I've seen situations where this feature needs to be turned on and others where it needs to be turned off. I'd suggest setting it to the opposite of whatever it's set to now on your Outlook instance and test again.

You might try sending an email to support@neoops.com to see if they have any guidance.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Facing error while using Connector for NEOOPS MS Outlook VBO

zdenek.kabatek — Mon, 28 Mar 2022 12:29:00 GMT

Hello, Manish,

did you call the action Check Access To MailBox first?

Regards

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Facing error while using Connector for NEOOPS MS Outlook VBO

ManishRaw — Fri, 08 Apr 2022 07:10:00 GMT

Hi @Zdeněk Kabátek,

The first step in the process is to Get All Accounts to check which accounts are available and then check the relevant access to MailBox.

But luckily we found that after altering the Cached Exchange Mode as mentioned by @ewilson the issue was resolved :)

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Manish Rawat
Project Manager
Mercer
New Delhi
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