topic RE: Unable to Integrate DocuSign application (production account) to Blue Prism in Digital Exchange

Unable to Integrate DocuSign application (production account) to Blue Prism

KalaReddy9 — Tue, 02 Jan 2024 10:10:00 GMT

Hi Team,

We are unable to authenticate DocuSign production account with Blue Prism, we tried through postman and unable to setup string URL.

please find the attached step by step word document for production account authentication issue and VBO which we used for authentication.

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Kala Reddy
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RE: Unable to Integrate DocuSign application (production account) to Blue Prism

Michael_S — Tue, 02 Jan 2024 11:09:00 GMT

Hi @Kala Reddy - I've deleted the attachments on your post as they contained integration keys which might not be safe to share in a public forum. If you would like to re-upload those attachments in a new post without the keys and account ID's, please feel free to do so!

I'm also going to tag @Geoff Hirst for help on this one!

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💙 Michael
(I'm part of the SS&C Blue Prism Community Team)
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RE: Unable to Integrate DocuSign application (production account) to Blue Prism

GeoffHirst — Tue, 02 Jan 2024 11:55:00 GMT

Hi Kala,

Thank you for being an SS&C Blue Prism customer, and for using Blue Prism.

I am happy to try and assist here. Firstly, did you say you had success with Postman? If not, the issue lies with the credentials, if you did, then we need to investigate what is happening with those credentials when Blue Prism gets them.

If you can respond here, we can try and move forward.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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RE: Unable to Integrate DocuSign application (production account) to Blue Prism

KalaReddy9 — Tue, 02 Jan 2024 12:08:00 GMT

Hello Geoff Hirst,

Thanks for the quick response.

i have tried through postman but unable to authenticate and unable to setup string URL.

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Kala Reddy
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RE: Unable to Integrate DocuSign application (production account) to Blue Prism

GeoffHirst — Wed, 03 Jan 2024 08:21:00 GMT

Hi Kala,

Given that you have been unable to authenticate with Postman, suggests there is an issue with the credentials themselves, or how they are being used. Do you have a development system that works? If so, can that be used as a reference?

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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