topic RE: ServiceNow Intigration in Digital Exchange

ServiceNow Intigration

arpit.alne1 — Thu, 28 Apr 2022 13:10:00 GMT

I'm getting error while intigrating with ServiceNow. I have install Connector for ServiceNow Incident Mgt Skill and imported in Blue Prism and I have create one proces to run this action as mention.

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arpit alne
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RE: ServiceNow Intigration

ewilson — Thu, 28 Apr 2022 13:17:00 GMT

@arpit alne,

Can you share a screenshot of the stage configuration? Did you set the value of the ServiceNow Instance data item?

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: ServiceNow Intigration

arpit.alne1 — Thu, 28 Apr 2022 13:25:00 GMT

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arpit alne
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RE: ServiceNow Intigration

ewilson — Thu, 28 Apr 2022 13:37:00 GMT

@arpit alne,

Remove the https:// portion of the ServiceNow Instance value. It's already included in the skill definition. So the value should just be perficientincdemo8xxxxxxxxx.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: ServiceNow Intigration

arpit.alne1 — Thu, 28 Apr 2022 14:28:00 GMT

Still its giving the same error Status Code : 400

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arpit alne
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RE: ServiceNow Intigration

ewilson — Thu, 28 Apr 2022 14:41:00 GMT

@arpit alne,

Are you sure the sys_id is a valid incident sys_id? What happens if you enter the following URL in your browser:

https://<ServiceNow Instance>/nav_to.do?uri=incident.do?sys_id=<YOUR sys_id>

One other question. Is this a ServiceNow integration that you created? The one that's on the DX does not include a tableName input parameter for this action.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: ServiceNow Intigration

lookman — Thu, 28 Apr 2022 14:54:00 GMT

That is correct Eric. The table name is not an input value to the incident management API.

In SNOW, incidents are part of the table API and this is included in the URL Path from the ServiceNow Incident Management API definition that was in the DX skill.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: ServiceNow Intigration

jhogelp — Thu, 28 Apr 2022 16:28:00 GMT

Hi, Eric.

that's right.

best regards

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Jhogel Ponne
Senior RPA
Ernst & Young
America/Panama
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RE: ServiceNow Intigration

arpit.alne1 — Fri, 29 Apr 2022 06:00:00 GMT

Thanks for your solution, Now I'm getting a resonses from ServiceNow Api. What sould I do furter in servicenow integration.

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arpit alne
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RE: ServiceNow Intigration

lookman — Fri, 29 Apr 2022 13:30:00 GMT

Hi Arpit.

The response is a JSON string. Use the Utility - JSON VBO's JSON to Collection action to convert the list into a collection. Then you can access the info as you would normally within a collection.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: ServiceNow Intigration

lookman — Fri, 29 Apr 2022 13:32:00 GMT

Hi Arpit.

The API returns a JSON list from SNOW. Use the Utility - JSON VBO's JSON to Collection to convert the list into a collection so you can access it as you would any collection.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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