topic RE: Outlook - 1.3.0 (M365) downloaded from DX not working in Digital Exchange

Outlook - 1.3.0 (M365) downloaded from DX not working

SunHung1 — Fri, 24 Mar 2023 02:50:00 GMT

Hi,

I have downloaded the VBO Outlook - 1.3.0 (M365) from DX:

Blue Prism Digital Exchange

After running the object, no email is successfully sent:

However, if I use another VBO downloaded from DX, it works:

Blue Prism Digital Exchange

Would you please advise?

Many thanks!

Best regards,

Sun

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Sun Hung
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RE: Outlook - 1.3.0 (M365) downloaded from DX not working

shashank.kumar280 — Fri, 24 Mar 2023 04:02:00 GMT

Hi,

Just to clarify here you have some issue using the Microsoft 365 - Outlook - 1.3.0 asset? This is the Graph API implementation to send emails which doesn't require Outlook to be installed locally. Can you share screenshots of your Blue Prism configuration and any error message that your might have noticed.

The other asset MS Outlook VBO 10.2.3 requires MS Outlook.

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Outlook - 1.3.0 (M365) downloaded from DX not working

SunHung1 — Wed, 29 Mar 2023 03:37:00 GMT

Thanks Shashank.

Sorry that there is no error message, the process completed but no email is being sent (nor received).

For BP configuration, may I know which config are you referring to?

We are using BP6.10.1.

Thanks for your reply.

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Sun Hung
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RE: Outlook - 1.3.0 (M365) downloaded from DX not working

shashank.kumar280 — Wed, 29 Mar 2023 05:15:00 GMT

Hi Sun Hung,

It wasn't clear to me which VBO is working for you and which one is not.

If using the MS Outlook Email VBO the email is not getting sent, please check in your Outlook client if there are any popups or check in Outbox if the email is drafted there.

Do also check if you have multiple profiles configured in Outlook.

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Outlook - 1.3.0 (M365) downloaded from DX not working

SunHung1 — Wed, 29 Mar 2023 05:21:00 GMT

Hi Shashank,

Working: (v10.2.3)

Therefore the PC, Outlook Client and related things should be up and running.

Not working: (v1.3.0)

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Sun Hung
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RE: Outlook - 1.3.0 (M365) downloaded from DX not working

shashank.kumar280 — Wed, 29 Mar 2023 07:09:00 GMT

Have you done all the pre-requisites to use the Microsoft 365 Outlook asset as per the user guide?

Are you able to authenticate and run the Send mail action?

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Outlook - 1.3.0 (M365) downloaded from DX not working

SunHung1 — Thu, 30 Mar 2023 03:05:00 GMT

Thanks Shashank.

You are correct, I do not aware that there is such a complicated setup for using this Microsoft 365 Outlook asset.

It is because for v10.2.3 , simply downloaded and it works.

Anyway, thanks a lot for your help.

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Sun Hung
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