topic RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1 in Digital Exchange

Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

HongJooChoi — Tue, 20 Jun 2023 08:56:00 GMT

Hi, Community

Can anyone help me out for the failure in "Send Mail"?

"Send Mail" action stage returns an error code of an "InvalidAuthentication" due to "empty Access token".

However, the AccessToken was already been filled up in the Initialize page of the Business Object when it's called.

2. In the Send Mail action page, the Decision stage next to the Send Mail also returns an error code as the Status Code data item is empty. I thought that the Status Code must be included in the HTTP response message but I couldn't find any stages returning it in this page.

Best regards

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HongJoo Choi
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

shashank.kumar280 — Tue, 20 Jun 2023 09:29:00 GMT

@HongJooChoi

Do you have the latest versions of the dependencies?

A user faced a similar issue and was resolved after updating dependencies . Refer thread https://community.blueprism.com/discussion/new-connector-for-microsoft-office-365-outlook-released#bm1a92a31d-c716-47a6-a568-2297f816d70d
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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

HongJooChoi — Wed, 21 Jun 2023 02:27:00 GMT

Hi, @shashank.kumar280

Thank you for the guide.

After having updated the relevant business objects with up-to-date version, I see it's working.

But when I tried to send an email to other domain such as xxx@gmail.com, the error occurred 404 Results (Can't find the remote server).

Could you guide me once more as to what should be done to be able to send an email to any domain?

Regards

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HongJoo Choi
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

shashank.kumar280 — Mon, 26 Jun 2023 03:42:00 GMT

@HongJooChoi Have a look at this thread if it helps https://stackoverflow.com/questions/69009204/not-able-to-send-email-to-gmail-or-any-other-account-except-my-organization-acco

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

HongJooChoi — Mon, 26 Jun 2023 08:32:00 GMT

Hi, @shashank.kumar280

Thank you for the link.

Unfortunately, even after the API authentication type has changed to "delegated" following the given reference, the 404 Not Found still persistent.

Regards

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HongJoo Choi
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

ewilson — Mon, 26 Jun 2023 12:27:00 GMT

@HongJooChoi

You mentioned that you're not able to send email to other domains. Are you able to successfully send email to your own domain (i.e. internal emails) using the VBO?

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

HongJooChoi — Mon, 26 Jun 2023 23:42:00 GMT

Hi, @ewilson

Yes, I can send email to my own domain(i.e., blueprism.kr), but not for other public domains such as gmail.com, naver.com, etc.

Regards

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HongJoo Choi
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

ewilson — Tue, 27 Jun 2023 00:28:00 GMT

@HongJooChoi

Ok, that makes it sound like this might some sort of permissions issue on the Azure side as far as what can be done with the account credentials you're using. Have you checked with your Azure administrator to see if there's anything in Exchange or Azure that might be misconfigured?

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

HongJooChoi — Fri, 30 Jun 2023 05:58:00 GMT

Hi, @ewilson

I contacted the technical support of the Azure and unfortunately, got no clear answer. They say it seems to do with resources provided by Outlook or the module we're testing with rather than Azure itself.

Just in case, I tested it in the Microsoft365 Outlook website, and it did work fine, i.e., the email is sent successfully to private email account such as beeno71@gmail.com.

When testing the same with the given VBO, as was addressed in the above 404 Not Found is received. The Request URL the message is sent to is:

Currently, the role of the account is the owner of the application and its role is "Cloud Application Manager". I couldn't find any description specifically indicating the role that's permitted to send an email to private email address or something like that. Can you specify permission type or roles should be granted to the account? or any advice for us to move forward?

Regards

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HongJoo Choi
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

shashank.kumar280 — Fri, 30 Jun 2023 06:32:00 GMT

Hi Hong Joo,

Just to confirm, are you making configuration changes(url etc.) in the vbo when sending to same domain vs gmail other than just setting a different To address in the input parameter?

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

presales-support — Fri, 30 Jun 2023 06:41:00 GMT

Hi, @shashank.kumar280

No. URL isn't changed manually.

It is generated by the Microsoft 365 Outlook VBO and given to the Utilty - HTTP VBO as an argument.

Regards

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Presales Support
Presales Support
Blue Prism
Europe/London
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

shashank.kumar280 — Fri, 30 Jun 2023 06:54:00 GMT

Ok. Thanks for confirming. Can you share screenshots of your input params, the one that works vs one that doesnt work.

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

HongJooChoi — Fri, 30 Jun 2023 07:24:00 GMT

Hi, @ShashankKumar1

I sent you the release that I'm testing with.

The only difference between successful case and non-successful case is the target email address.

When the target email address is set to a personal email such as "xxx @ gmail.com", it returns 404 Not Found.

Regards

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HongJoo Choi
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

shashank.kumar280 — Fri, 30 Jun 2023 13:25:00 GMT

@HongJooChoi Looks like you are setting both the MailboxID and To address when trying to send to gmail. Can you set only the To address.

MailboxID id the id from which you are sending the email. Use the same value as you used when sending to your domain.

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Fail to Send Mail via Microsoft Office 365 - Outlook v1.3.1

HongJooChoi — Mon, 03 Jul 2023 05:45:00 GMT

Hi, @Shashank Kumar

It works ! After all, I had a misunderstanding about the meaning of Mailbox ID.

Thank you so much for your help again.

Regards

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HongJoo Choi
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