topic Blue prism : Login agent : Login Agent - ERROR: Exception : 0x80131505: The operation has timed out. in Digital Exchange

Blue prism : Login agent : Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

vineetkumar — Fri, 18 Aug 2023 08:37:49 GMT

Hi All,

we are getting error while running runtime resource from interactive client.

Getting error :

Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

login agent was working fine suddenly it stopped working ,

we tried many different solution : restart login agent
restart runtime resource

but no luck , please help and suggest

Re: Blue prism : Login agent : Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

steven.boggs — Fri, 18 Aug 2023 14:55:21 GMT

Hi Vineet,

What is the version of Blue Prism you're running where you see this exception when using Login Agent? Have you checked to ensure the version of Login Agent matches the version of Blue Prism?

Looking into any recent changes in the environment (to the O/S, virtualization software, group policy/security, credentials used, etc.) usually will provide insight into what may be causing this issue since it was last working correctly.

Re: Blue prism : Login agent : Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

harish.mogulluri — Fri, 18 Aug 2023 19:08:18 GMT

Hi Vineet kumar,

It might be the environment related changes as steve suggested. To get more information regarding this issue check below thread.

https://support.blueprism.com/en/support/solutions/articles/7000078657-bpe-error-the-operation-has-timed-out-with-login-agent-login-when-rsa-securid-is-present

Re: Blue prism : Login agent : Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

DevendranVenkatesh — Tue, 22 Aug 2023 08:57:27 GMT

Cross check whether below group policies are enabled in VM server and login agent services are up and running.

Note: Also check blueprism listener is up and running

Group policies:

Services: