topic Re: Unable to Login to Digital Exchange in Digital Exchange

Unable to Login to Digital Exchange

_Amlansahoo — Wed, 20 Mar 2024 09:29:13 GMT

Hi Team,

I am unable to log in to Digital Exchange. Could you please help to fix the same?

Re: Unable to Login to Digital Exchange

Mukeshh_k — Wed, 20 Mar 2024 10:23:41 GMT

Hi @_Amlansahoo - I have been facing the exact same issue, I did start a thread few weeks ago (Internal server error on the Blue Prism Digital Ex... - SS&C Blue Prism Community) I am yet to receive the resolution on this. Also, I have additionally emailed the Blue Prism support team to help me getting it resolved.

Regards,

Mukesh K

Re: Unable to Login to Digital Exchange

Michael_S — Wed, 20 Mar 2024 10:26:16 GMT

@_Amlansahoo wrote:

Hi Team,

I am unable to log in to Digital Exchange. Could you please help to fix the same?

@_Amlansahoo - have you changed your email address in Portal recently?

Re: Unable to Login to Digital Exchange

_Amlansahoo — Wed, 20 Mar 2024 10:34:40 GMT

Hi @Michael_S,

No I have not updated Email ID but I have changed User Name from portal.

Re: Unable to Login to Digital Exchange

Michael_S — Wed, 20 Mar 2024 10:39:13 GMT

Thanks @_Amlansahoo - can I get you to check that you can still access:

Let me know, I just want to be sure that this is impacting the Digital Exchange only.

Re: Unable to Login to Digital Exchange

_Amlansahoo — Wed, 20 Mar 2024 10:45:28 GMT

Hi @Michael_S ,

I can able to access Support portal.

But similar issue while accessing Blue prism university. PFA for the same,

Re: Unable to Login to Digital Exchange

Michael_S — Wed, 20 Mar 2024 10:55:25 GMT

Thanks mate, let me do some investigating - I'll come back to you. Sorry about this @_Amlansahoo and @Mukeshh_k!

PS - If anyone else experiences this issue, please let me know here.

Re: Unable to Login to Digital Exchange

expertcr — Wed, 20 Mar 2024 21:58:57 GMT

I tested it a few moments ago, and it works fine from the Portal; using Blue Prism 7.3, DX opens fine.

Re: Unable to Login to Digital Exchange

_Amlansahoo — Thu, 21 Mar 2024 10:17:26 GMT

Hi @Michael_S , Is there any update on the same. I need to login to DX for few assets please let me know the resolution.

Re: Unable to Login to Digital Exchange

Michael_S — Thu, 21 Mar 2024 11:10:08 GMT

Hi @_Amlansahoo - we're still working on it, I'll keep you posted here on progress. As a workaround for now, it may be faster to create a new Portal account so that you can get straight in to the DX.

Re: Unable to Login to Digital Exchange

_Amlansahoo — Tue, 26 Mar 2024 12:42:52 GMT

Hi @Michael_S Any luck with the login issue. I got your solution but I have been one single account from last 5-6 year and I don't want to create another one if the fix is on the way.

Re: Unable to Login to Digital Exchange

_Amlansahoo — Thu, 11 Apr 2024 08:18:55 GMT

Hi @Michael_S , I can see now I can bale to login to DX but still I can not able to login to Blue prism university any update on those. Please keep us posted.

Re: Unable to Login to Digital Exchange

Mukeshh_k — Thu, 11 Apr 2024 08:23:07 GMT

Hi @Michael_S - Just to update I am able to login to both DX and Blue prism university - thanks for fixing it.