topic Re: can not download user guide in Digital Exchange

can not download user guide

sumire — Wed, 23 Jul 2025 03:37:05 GMT

MS Excel VBO

https://digitalexchange.blueprism.com/cardDetails?id=115181

I can not download user guide.

I tried chrome and firefox, both were unsuccessful.

Re: can not download user guide

Neel1 — Wed, 23 Jul 2025 07:25:08 GMT

Hello @sumire -try to clear Browser history and cache and try again.

i am able to download the Guide. attaching for you.

Re: can not download user guide

Tejaskumar_Darji — Wed, 23 Jul 2025 09:04:11 GMT

I'm also facing this issue for one or the other DX assets. Temporarily clearing the cache works, but after a few days again this same error pops up again.

Re: can not download user guide

sumire — Sun, 27 Jul 2025 07:38:43 GMT

Hello @Tejaskumar_Darji ,

Your situation is exactly the same as mine!

Having to clear the cache every time we try to download is cumbersome and impractical.

Not just assets and guides, but sample processes as well.

For example: sample process link of Slack Web Services https://digitalexchange.blueprism.com/cardDetails?id=4345

I would like Blue Prism staff to fix this part. 😞

Re: can not download user guide

ewilson — Wed, 30 Jul 2025 15:41:19 GMT

@sumire are you still having an issue with this? We've performed some recent maintenance on the DX that may have addressed this.

Cheers,
Eric

Re: can not download user guide

sumire — Fri, 01 Aug 2025 07:19:49 GMT

Hello @ewilson ,

Thank you, I was able to successfully download and use several assets, user guides, and sample processes that had issues.