topic RE: About avoiding process warning status in Digital Exchange

About avoiding process warning status

AtsushiWatanabe — Thu, 11 Feb 2021 09:56:00 GMT

We can see on 'Control' screen that Process is in 'Warning' status.
If 'Warning' continues, subsequent Processes goes forever waiting.
There was a corresponding means, but it is not all-purpose.
http://portal.blueprism.com/customer-support/support-center#/path/1197259982

Therefore, if 'Warning' status lasts longer than the predefined time, It would be nice to be able to kill the process and run 'CloseDown' page.
I would like to propose to incorporate it into the standard features of the next Blue Prism version, so I would like to exchange opinions.

Best regards.

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Atsushi Watanabe
InformationSystem
Sony/Taiyo Corp.
Asia/Tokyo
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RE: About avoiding process warning status

HarshitRawat — Sat, 27 Feb 2021 15:34:00 GMT

I somewhat agree that there is a need to have some option to do something when a session is in warning state for long. But we also need to first finalize what should be the ideal option ?
a ) Should the process be directly terminated ?
b) Should there be an alert shown ?
c) Should there be an email sent ?

I think everyone would prefer different option.

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Harshit Rawat
All State
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RE: About avoiding process warning status

AtsushiWatanabe — Mon, 01 Mar 2021 06:19:00 GMT

Dear Harshit Rawat-san,

Thank you for your reply.

I think that the process should be directly terminated.
The reason is that other processes will not work.
I don't think It need much alert shown or email.

Also, If possible, I think it would be nice if the user could choose from a) to c) options.

Best regards,
Atsushi Watanabe

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Atsushi Watanabe
InformationSystem
Sony/Taiyo Corp.
Asia/Tokyo
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RE: About avoiding process warning status

KarolPietrzyk1 — Sat, 24 Apr 2021 18:09:00 GMT

Hi Atsushi,

I had a similar issue and I found 'stupid' solution. But it will work only if your license allows you to run more than 1 process at the same time.
Create process which:
- Checks the BP database for warning state. The table that you should query is [BPASession] and the column is [statusid]. If there is any row where statusid=1 then update it with 2.
-Schedule it to run every X minutes.

I am not the SQL expert but I guess there is also such possibility without using Blue Prism. Trigger in SQL studio or something.

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Karol Pietrzyk
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RE: About avoiding process warning status

AtsushiWatanabe — Mon, 26 Apr 2021 01:17:00 GMT

Dear Karol Pietrzyk-san,

Thank you for your reply.
I see.
It's a way to monitor the process status from the outside.
Currently, we only have 1 license, so we can't just handle Blue Prism,
but I would consider using something like VB.NET.
Hopefully, Blue Prism itself has its own features.

Best regard,

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Atsushi Watanabe
InformationSystem
Sony/Taiyo Corp.
Asia/Tokyo
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