topic RE: DX page is not laoding in Digital Exchange

DX page is not laoding

_Amlansahoo — Thu, 08 Dec 2022 05:43:00 GMT

Hi Team,

Is there any upgrade activity going on Digital Exchange ?
The page is not loading for last 2 days.

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Amlan Sahoo
Senior RPA Consultant
WonderBotz
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RE: DX page is not laoding

ritansh.jatwani — Thu, 08 Dec 2022 07:47:00 GMT

Hi @Amlan Sahoo,

I was able to load Digital exchange from Blue Prism portal directly. Please check if you are still facing the issue?

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Ritansh Jatwani
Manager
Deloitte
Gurgaon
*If you find this post helpful mark it as best answer
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RE: DX page is not laoding

_Amlansahoo — Thu, 08 Dec 2022 08:29:00 GMT

Hi Ritnash,

I am still not able to load the same.

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Amlan Sahoo
Senior RPA Consultant
WonderBotz
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RE: DX page is not laoding

John__Carter — Thu, 08 Dec 2022 10:03:00 GMT

I get this too, I think it's browser related because I can see things in Edge but not in Chrome, which is my main browser. Clearing the cache was suggested as a fix but that didn't work for me. A workaround is to use an Incognito window, but I'd like a more permanent solution. I've asked the DX team to investigate.

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John Carter
Professional Services
Blue Prism
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RE: DX page is not laoding

_Amlansahoo — Thu, 08 Dec 2022 10:25:00 GMT

Hi John,

For me, it's not opening anywhere even not in incognito mode or any browser.

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Amlan Sahoo
Senior RPA Consultant
WonderBotz
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RE: DX page is not laoding

KyleStrumberger — Thu, 08 Dec 2022 14:41:00 GMT

Hi Amlan,

I believe this is a cache issue on the website. Can you follow the below steps? Doing this should fix your issue.

Open Chrome
Use CTRL+H on your keyboard
Select Clear browsing data on the left portion of your screen
The box below will appear, please select the same options as I have; please make sure your time range is set to all time.

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Kyle Strumberger
Digital Exchange Marketplace Manager
Blue Prism
America/Chicago
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RE: DX page is not laoding

chirag.patel — Fri, 09 Dec 2022 08:17:00 GMT

Hi Amlan,

I was facing the same issue with Digital Exchange DX portal. I cleared the browsing data and check the security for safe browsing and also the site settings.
Would recommend you to try doing the same and restarting the browser after you make changes in the browser.

Thank you,
Chirag Patel
(Ignite IPA)

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Chirag Patel
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RE: DX page is not laoding

_Amlansahoo — Fri, 09 Dec 2022 09:51:00 GMT

Hi Kyle Chirag,

I have tried all the possible ways still it's not loading. Even I tried in Firefox which I have never used still the same issue is appearing.

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Amlan Sahoo
Senior RPA Consultant
WonderBotz
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RE: DX page is not laoding

John__Carter — Thu, 05 Jan 2023 09:47:00 GMT

Hi Guys - in my case it seems one of my extensions was the root of the problem. I disabled all extensions temporarily and the problem disappeared. Then by process of elimination I found it was Ghostery causing the issue.

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John Carter
Professional Services
Blue Prism
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