https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55930#M10197 All - please raise tickets with Support if you feel that this is some kind of bug. From what Jerome, nsommerfeld and others are saying, it sounds like it is worthy of investigation and this forum isn't the best way to do that. Wed, 10 Oct 2018 18:02:00 GMT John__Carter 2018-10-10T18:02:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55921#M10188 Hi, We had a bot freeze for 6 hours. Has anyone run across this? Also, is there way to send a notification to support letting them know that a bot has been stuck on one item for over an hour or throw an exception? When it freezes for 6 hours it does not move to another stage it just gets stuck. Kind Regards, Melissa Fri, 14 Sep 2018 00:14:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55921#M10188 MelissaArmstron 2018-09-14T00:14:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55922#M10189 Hi- i am also searching for solution. if found i will share with you Exploring DB tables to get any info Fri, 14 Sep 2018 20:13:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55922#M10189 Neel1 2018-09-14T20:13:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55923#M10190 Hi   On the main page in any process or object, in the ""Process Information"" box, tab ""Information"", there is a setting that enables you to terminate a session if it is unable to log an entry into the session log as well as set how many times should a session try to log an entry into the session log.   We have not tested this feature in our team, so I cannot confirm if this works as the description goes. If you ever try it and are successful, can you please let me / us know here?   Thanks. Sun, 16 Sep 2018 17:48:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55923#M10190 MartinSipos 2018-09-16T17:48:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55924#M10191 Also intressted in a solution to this. But the function described in Process_information.png - From what I understand, that stop the process from continuing if logging is not working. Basically if we cannot log what the robot is doing, then it's better to stop than to continue change on a business object w.o. trace. But what about ""Warning threshold"" and Number of minutes thing ? ( It's there in V6.2.1 atleast) Did anyone test it? Succeded. Thank you,  Håkan Thu, 20 Sep 2018 17:30:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55924#M10191 HakanEngman 2018-09-20T17:30:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55925#M10192 Warning threshold only changes the status of the session to Warning after the process flow has remained on that stage for more than the indicated amount of time. I think the appropriate place for a notification to be configured would be in the Process alerts, but I don't see a specific option for when a session turns to Warning. Dave Thu, 20 Sep 2018 18:20:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55925#M10192 david.l.morris 2018-09-20T18:20:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55926#M10193 We have a process that checks the Blue Prism database session table and sends an e-mail any time a process terminates or ""hangs"" (we defined hanging as nothing being logged to the session log after a default period of time (5 min for example).  Wed, 26 Sep 2018 19:39:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55926#M10193 TomCirone 2018-09-26T19:39:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55927#M10194 I think investigating the root cause would be worthwhile - what is this 'freeze'? At what point does it occur? What is the process trying to do at that time? Could it be stuck in an infinite loop? What is happening in the target application at the time? Is the effect repeatable? Is it on a particular machine or any machine? At the same point in the process or at any point? In the same process or in any process? At the same time of day or at any time? Thu, 27 Sep 2018 17:02:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55927#M10194 John__Carter 2018-09-27T17:02:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55928#M10195 Hi,    Similar issue here, happening inconsistently, which shows the configuration is not at fault here. In my example it is a few steps within an object (Windows Save As window), it manages to attach then doesn't go to write path which is right after a wait. When it happens nothing is logged, it is not in an infinite loop, it does not time out or anything. It stayed this way 30 minutes. Closing the window  manually 'unfreezes' the process and the next attempt is usually successful.   Since it stays on the same stage and nothing is logged it is very difficult to investigate what is going on here... Mon, 08 Oct 2018 13:37:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55928#M10195 JeromeDescreux 2018-10-08T13:37:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55929#M10196 We had some issues of freezing (and BP crashing!) like this using certain UIA attributes (V6). Switching back to AA identifiers fixed it.  The other thing we did was switch the application model to 'external' and give a timeout value for an exception to be thrown if it freezes for X minutes. Then at least it wouldn't freeze for 6 hours... Tue, 09 Oct 2018 21:58:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55929#M10196 NoahSommerfeld 2018-10-09T21:58:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55930#M10197 All - please raise tickets with Support if you feel that this is some kind of bug. From what Jerome, nsommerfeld and others are saying, it sounds like it is worthy of investigation and this forum isn't the best way to do that. Wed, 10 Oct 2018 18:02:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55930#M10197 John__Carter 2018-10-10T18:02:00Z https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55931#M10198 We wound up writing a custom reporting server that Blue Prism reports to. We set Blue Prism up to send JSON data for either a ""Live Status"" or a ""Disposition"" report. In the case of the Live Status report, it just loads an action every so often saying ""Hey, I'm alive, here's what I'm doing."" We then have a page on a five-minute refresh with configurable alert times based on VM or process. If it has been longer than the configured time since we've heard from the bot, it goes red and triggers a sound. This does however, require keeping said page open. For something a little more autonomous, you could probably run a CRON job and have it send out alerts via e-mail, text, or whatever your preferred medium is. It just might be a bit flood-prone.   John__Carter has a point about finding the root causes though. It's better to nip it in the bud early than have to be woken up at 2AM to fix something. Mon, 15 Oct 2018 22:53:00 GMT https://community.blueprism.com/t5/Product-Forum/How-to-get-a-notification-when-the-bot-has-been-on-one-item-to/m-p/55931#M10198 AmiBarrett 2018-10-15T22:53:00Z