https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55973#M10233 Hi Sara,<BR /><BR />If you are using v7.1 and there is inline JavaScript embedded in the web element, the click will not work. We will shortly publish a KB article on that.&nbsp;<BR /><BR />You can work around it by trying to issue keystrokes to it, e.g. use SPACE or ENTER key once you have the screen activated. Or spy the element using UIA mode, and use the click action there.<BR /><BR />------------------------------<BR />Bruce Liu<BR />Senior Product Consultant, Professional Services<BR />Blue Prism<BR />Australia/Sydney<BR />------------------------------<BR /> Wed, 14 Sep 2022 06:55:00 GMT bruce.liu 2022-09-14T06:55:00Z https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55969#M10229 <P>why my blue prism code couldn't click on sign in Button?</P> <P></P> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="30272.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/30404i3381A7CFD27710E6/image-size/large?v=v2&amp;px=999" role="button" title="30272.png" alt="30272.png" /></span></DIV><BR /><BR />------------------------------<BR />Sara Nof<BR />------------------------------<BR /> Tue, 13 Sep 2022 07:26:00 GMT https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55969#M10229 SaraNof 2022-09-13T07:26:00Z https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55970#M10230 It looks like it have clicked, but the login information was incorrect?<BR /><BR />------------------------------<BR />Mats Holm Pettersson<BR />RPA Specialist<BR />WillisTowersWatson<BR />Europe/Copenhagen<BR />------------------------------<BR /> Tue, 13 Sep 2022 10:50:00 GMT https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55970#M10230 Mats__Pettersson 2022-09-13T10:50:00Z https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55971#M10231 when I click it manually it works but when BP clicks is it doesn't<BR /><BR />------------------------------<BR />Sara Nof<BR />------------------------------<BR /> Tue, 13 Sep 2022 11:16:00 GMT https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55971#M10231 SaraNof 2022-09-13T11:16:00Z https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55972#M10232 Hi <a href="https://community.blueprism.com/t5/user/viewprofilepage/user-id/26141">@SaraNof</a>,<BR /><BR />Please check if there are any spaces in the username or password field in the data item which is triggering the above error. Sometimes, while copying the credentials and pasting it in the data item, it takes up the blank spaces hence resulting in <STRONG>Invalid credentials</STRONG> error.​<BR /><BR />------------------------------<BR />Manpreet Kaur<BR />Manager<BR />Deloitte<BR />------------------------------<BR /> Tue, 13 Sep 2022 12:24:00 GMT https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55972#M10232 ManpreetKaur1 2022-09-13T12:24:00Z https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55973#M10233 Hi Sara,<BR /><BR />If you are using v7.1 and there is inline JavaScript embedded in the web element, the click will not work. We will shortly publish a KB article on that.&nbsp;<BR /><BR />You can work around it by trying to issue keystrokes to it, e.g. use SPACE or ENTER key once you have the screen activated. Or spy the element using UIA mode, and use the click action there.<BR /><BR />------------------------------<BR />Bruce Liu<BR />Senior Product Consultant, Professional Services<BR />Blue Prism<BR />Australia/Sydney<BR />------------------------------<BR /> Wed, 14 Sep 2022 06:55:00 GMT https://community.blueprism.com/t5/Product-Forum/Authentication-failed/m-p/55973#M10233 bruce.liu 2022-09-14T06:55:00Z