topic RE: Scheduler Not Working in Product Forum

Scheduler Not Working

SyedShareef — Tue, 18 Feb 2020 21:22:00 GMT

Hi Everyone,

I am having a strange issue with scheduling a process on a newly configured virtual machine (which is setup as a runtime machine). We have already a few virtual machines setup with the scheduler working fine, but our newest virtual machine does not work with the scheduler. It shows 'IDLE' and connected in the control room, but whenever we schedule a process the logs show the same error 'XXX resource is offline. Retried 15 times..'

When I manually drag & drop from the control room, the process launches fine as well.

The scheduler is enabled on the new VM.
Login Agent is used to login on the new VM
The setting 'start a personal runtime resource on this machine when users sign into Blue Prism' is OFF.

Some screenshots for more information.

The Log from recent activity:

The VM in control room:

Has anyone ran into this issue before? is there some configuration I am missing here?

Thanks & Regards!

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Syed Shareef

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RE: Scheduler Not Working

vivek.kumar.goel — Wed, 19 Feb 2020 03:27:00 GMT

"The setting 'start a personal runtime resource on this machine when users sign into Blue Prism' is OFF."

Please turn it ON.

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Vivek Goel
"If you like this post, please press the "Recommend" Button.
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RE: Scheduler Not Working

SyedShareef — Wed, 19 Feb 2020 15:10:00 GMT

Hi Vivek,
Thanks for your answer. I tried changing the setting to On but it made no difference with my issue.
Just to confirm - you were talking about turning this setting on for the runtime machine? (Not interactive)

Thanks!

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Syed Shareef
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RE: Scheduler Not Working

Walter.Koller — Thu, 20 Feb 2020 13:38:00 GMT

Is the new VM in the same network domain as the existing runtime resources?
If not, changing the FQDN short name / long name settings might help.
We have several VMs located in different network domains and we have to use FQDN long name for communication but use short names for display.
btw this setting also affects the content of WSDL of exposed web services.

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Walter Koller
Solution Manager
Erste Group IT International GmbH
Europe/Vienna
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RE: Scheduler Not Working

SyedShareef — Thu, 20 Feb 2020 21:43:00 GMT

Hi Walter, thanks for your reply.

Yes the new VM is in the same domain.
I also tried changing the FQDN short name settings but all 3 options come to the same result.
'XXX resource is offline. Retried 15 times..'

Regards,

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Syed Shareef
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RE: Scheduler Not Working

david.l.morris — Fri, 21 Feb 2020 13:39:00 GMT

Take a look at the Support Article related to Troubleshooting Scheduler. It may not solve your issue, but I'm guessing this is a simple problem of some random setting that either you missed when setting up the VM or BP on it or something. I would be tempted to generically say to check firewall settings or something. I could have sworn this was a somewhat common issue but I cannot seem to find the other posts about it at the moment.

Anyway, here's the support article I'd go through in detail before tearing your hair out: http://portal.blueprism.com/customer-support/support-center#/path/1186827302

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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RE: Scheduler Not Working

LeonZwinderman — Thu, 27 Feb 2020 09:10:00 GMT

Hi Syed,

Currently I am facing the same problem. The problems started after an upgrade from Win7 to Win10. My best guess is that your newest VM is not configured as the others. For example running programs in admin mode or having a different power setting. If you find a solution,please share.

Best regards,

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Leon Zwinderman
Business Consultant
Atos
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RE: Scheduler Not Working

SyedShareef — Thu, 27 Feb 2020 20:55:00 GMT

Thanks Dave for your suggestion; I took a look at the support link you sent and I found a page showing exactly my issue:

Why can I see a Runtime Resource as 'Connected' in Control Room, but it fails to run a Scheduled Task?

"If Runtime Resources show as being offline within Control Room, which is running directly on the Application Server (whether connected directly to a database or connected to a Blue Prism Server type connection), then you need to check the communications between the Runtime Resource and the Application Server."

Do you know how I can check the communication between Runtime Resource & Application Server?

"Ensure that there are no firewall settings (both hardware and software) blocking the ports in use or the actual applications (automate.exe and for the Application Server - blueprismserverservice.exe or BPserver.exe depending on whether or not you are running your BP server via the server service)."

Both of these applications are allowed through the firewall. I even tried disabling the firewall on runtime resource, but it made no difference.

"In addition, check that there is no Network Address Translation in use between the machines (v4.2 and v5, and v6 if using .NET Remoting type of configuration)."

We are using WCF so this one should not apply.

Thanks Again,

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Syed Shareef
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RE: Scheduler Not Working

SyedShareef — Thu, 27 Feb 2020 21:08:00 GMT

Hi Leon, thanks for your suggestion. Unfortunately, the newest VM has the same OS (Windows 10) as the other resource PC's. Power, regional, group policy, & startup settings are configured the same. If I find a solution, I will be sure to share it here.

Regards,

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Syed Shareef
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RE: Scheduler Not Working

LeonZwinderman — Fri, 28 Feb 2020 07:52:00 GMT

Hi Syed,

Do you know how I can check the communication between Runtime Resource & Application Server?

I got a recommendation to do a psping test between all the BP components. There is an article about it here: https://portal.blueprism.com/system/files/documents/How%20to%20use%20PsPing%20to%20test%20ping%2C%20latency%20%26%20bandwidth%20between%20Blue%20Prism%20Components.pdf

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Leon Zwinderman
Business Consultant
Atos
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RE: Scheduler Not Working

HollyJones — Thu, 24 Aug 2023 09:13:00 GMT

Hi Syed,

I am currently facing the same issue. Did you find a solution?

Thanks,

Holly

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Holly Jones
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RE: Scheduler Not Working

DevendranVenkatesh — Mon, 04 Sep 2023 09:25:00 GMT

Hi,

This is common issue, Sometimes after creatng a new scheduler it will not create a session due to that is not relating in the scheduler entry in the backend. To resolve the same just restart your app server this issue will be resolved and the entry will relfect in the scheduler time table.

After performing the if its in working then you need to check below area's.

Check whether listner is up and running
Check runtime resource status is online and idel
Check whether person runtime resource check box is selected under the settings tab.

If this resolves your issue. Please mark my answer as "Best Answer"

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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