topic RE: OUTLOOK Move Email - Outlook does not recognize one or more names in Product Forum

OUTLOOK Move Email - Outlook does not recognize one or more names

MateuszWojcik — Fri, 18 Dec 2020 13:40:00 GMT

Hello,

My process moves email from Outlook folder "BOT Temporary" to Outlook folder "BOT Done".

Sometimes I receive an error message "Outlook does not recognize one or more names" when BOT tries to move email.

Do you know any reason for this issue?

Thank you in advance

------------------------------
Mateusz Wojcik
RPA Programist
Rockwell Automation
Europe/Warsaw
------------------------------

hossein.azimi — Sun, 20 Dec 2020 23:28:00 GMT

Hi Mateusu,

I recommend checking the session log for more details.

If you reset your "Outlook", and the problem will resolve it can be temporary can not access that folder.

I would also suggest configuring Cached Exchange Mode ON or OFF.

For your reference how to configure Cached Exchange Mode:

------------------------------
Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Sydney NSW
------------------------------

MateuszWojcik — Mon, 21 Dec 2020 14:10:00 GMT

Session log does not give me more information. There is only error message "Outlook does not recognize one or more names"

Outlook restart does not help.

Cached Exchanged Mode is off

Do you have any more suggestions?

------------------------------
Mateusz Wojcik
RPA Programist
Rockwell Automation
Europe/Warsaw
------------------------------