Utility - App Extensions Unable to calculate Run mode failure from Control room

Mecak — Mon, 03 Jun 2019 06:55:00 GMT

Hi People,

I've a issue, when im trying to run a process from control room on BP 6.5- doesnt mather is its a VDI or the PC, Im getting the error:
Utility - App Extensions Unable to calculate Run mode.

Have u tried it? I didnt had this issue on BP 5.xx

Hope somebody can help 🙂

/Mehmet

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Mehmet Cakmak
Developer
YouSee
Europe/Copenhagen
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RE: Utility - App Extensions Unable to calculate Run mode failure from Control room

arshad.ziard — Mon, 24 Jun 2019 06:58:00 GMT

Hi Mehmet,

Thank you for posting your question on our Community!

This is a general error which indicates that the Process could not be run on the specified Runtime Resource for a particular reason. You may also encounter this error when loading up a new Blue Prism license file.

The cause of this error is revealed in the text labelled <REASON> in the error message. The run mode is not the primary cause. A run mode could not be set against the Process because of the specified reason, and therefore the Process cannot be initiated at this time until the resolution is identified.

One common reason is when the Runtime Resource has lost its connection to the Application Server due to a network connection issue. As a result, when the Runtime Resource automatically reconnects it will restart using a default licensing condition. This may prevent subsequent Processes from running on the resource.

How to resolve your issue

Resolutions to this issue are entirely dependent upon the individual causes presented in the <REASON> section of the error message.

For example, If the error message contains the following reason:

"Object Blueprism.Automate.clsCredentialsActions does not exist."

then a restart of the Runtime Resource will restore the correct licensing information and allow for Processes to be run.

Ref: Support Center | Blue Prism Portal

Kind regards,

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Arshad Ziard
Customer Support Engineer
Blue Prism
Australia/Sydney
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topic RE: Utility - App Extensions Unable to calculate Run mode failure from Control room in Product Forum

Utility - App Extensions Unable to calculate Run mode failure from Control room

RE: Utility - App Extensions Unable to calculate Run mode failure from Control room