https://community.blueprism.com/t5/Product-Forum/Pop-Ups/m-p/57881#M11806 ​Hi<BR /><BR />How to identify pop ups uniquely in Blu Prism citrix application. Sometimes it is working fine and sometimes it doesn't. After using ordinal value it is not working.<BR /><BR />------------------------------<BR />Smith Jones<BR />------------------------------<BR /> Thu, 21 May 2020 06:33:00 GMT SmithJones 2020-05-21T06:33:00Z https://community.blueprism.com/t5/Product-Forum/Pop-Ups/m-p/57881#M11806 ​Hi<BR /><BR />How to identify pop ups uniquely in Blu Prism citrix application. Sometimes it is working fine and sometimes it doesn't. After using ordinal value it is not working.<BR /><BR />------------------------------<BR />Smith Jones<BR />------------------------------<BR /> Thu, 21 May 2020 06:33:00 GMT https://community.blueprism.com/t5/Product-Forum/Pop-Ups/m-p/57881#M11806 SmithJones 2020-05-21T06:33:00Z https://community.blueprism.com/t5/Product-Forum/Pop-Ups/m-p/57882#M11807 Hi Smith - what type of spying method are you using? If you are using surface automation, take a look at this guide: <MARK style="background: #ffffff none repeat scroll 0% 0%; color: #000000;"><A href="http://portal.blueprism.com/customer-support/support-center#/path/1136164432" target="test_blank">http://portal.blueprism.com/customer-support/support-center#/path/1136164432</A><BR /><BR />Remember to make sure the screen resolution and font colors don't change to ensure consistency when working with Citrix. </MARK><BR /><BR />------------------------------<BR />Alexander Marlowe<BR />Blue Prism<BR />Blue Prism<BR />------------------------------<BR /> Fri, 31 Jul 2020 21:26:00 GMT https://community.blueprism.com/t5/Product-Forum/Pop-Ups/m-p/57882#M11807 AlexanderMarlow 2020-07-31T21:26:00Z