topic RE: Blue Prism Mapiex - Get Mail not retrieving emails in control room in Product Forum

Blue Prism Mapiex - Get Mail not retrieving emails in control room

MelanieFlynn — Thu, 13 Aug 2020 13:58:00 GMT

Hi

I have a process which is retrieving emails from an Outlook 2016 mailbox using the Get Mail function in the Blue Prism MAPiex object.

This process is working perfectly when run in debug, however when I run it in control room it is no longer able to retrieve emails, and shows as 'no mails in inbox' on the log.

When viewing this, I can see that there are definitely unread emails present in the mailbox, and if I run in debug directly afterwards the process will then proceed to get an email with no problems at all.

Can any wise people advise what might be going on here, and what I can do to resolve it?

Thanks

------------------------------
Flynnie
------------------------------

RE: Blue Prism Mapiex - Get Mail not retrieving emails in control room

MelanieFlynn — Thu, 13 Aug 2020 15:15:00 GMT

Here is the error message in the session log 'A MAPI Error occurred : 0x80004005 : MAPI_E_CALL_FAILED'.

------------------------------
Melanie Flynn
DevOps Engineer
Legal & General
Europe/London
------------------------------

RE: Blue Prism Mapiex - Get Mail not retrieving emails in control room

AmiBarrett — Mon, 17 Aug 2020 14:14:00 GMT

Hi Melanie,

Just to check - is there a business reason you're using MAPIEx over the Outlook VBO? (IE: A requirement to switch profiles.) If not, we highly recommend making the swap to the Outlook VBO that we provide in the /VBOs folder of the application. Among other things, it's more stable and may resolve your issue here.

If you make the switch, make sure programmatic access is enabled in Outlook's trust center, and that the permissions of the folders you're trying to touch have them set to be visible.

------------------------------
Ami Barrett
Sr Product Consultant
Blue Prism
Plano, TX
------------------------------