topic RE: UIA mode is not working on Server 2019 in Product Forum

UIA mode is not working on Server 2019

sathiyajothi — Fri, 05 Feb 2021 16:56:00 GMT

UIA mode is working fine in windows 10 but not working on windows server 2019. Is there any settings we need to update in server to enable UIA mode?

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Sathiyajothi Srinivasan
Senior Developer
Abbvie
America/Chicago
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RE: UIA mode is not working on Server 2019

AmiBarrett — Fri, 05 Feb 2021 16:57:00 GMT

I have a box running this OS and can confirm that UIA is functioning properly with no additional configuration.

Have you tried rebooting?

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Ami Barrett
Automation Developer, Team Lead
Blue Prism
Plano, TX
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RE: UIA mode is not working on Server 2019

ChrisEllenburg_ — Tue, 09 Feb 2021 14:51:00 GMT

I have ran into the same issue with UIA mode and was directed to work with Microsoft to resolve this via BP support. They were also able to replicate it which felt like a big stepping stone at the time. If you want to make a reference to my ticket number please let me know privately. If you are using Chrome and have accessibility mode turned on you can see the UIA info in the elements but somewhere along the lines between the BP Chrome extension and BP application this information doesn't make it across. I suspect it is an issue with the extension being able to ingest the UIA info correctly. We believe this is either due to an update or feature install that affects the UIA info gathering on Microsoft.

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Chris Ellenburg
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RE: UIA mode is not working on Server 2019

ChrisEllenburg_ — Tue, 09 Feb 2021 15:12:00 GMT

Another thing to add is that UIA worked in Win 10 for us and not Server 2019 and it also worked in IE in both environments.

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Chris Ellenburg
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RE: UIA mode is not working on Server 2019

jegendra — Tue, 23 Feb 2021 02:09:00 GMT

Hi Sathiyajothi,

Please execute the Chrome browser in Windows 8 compatibility mode and you should be able to spy the element on Windows Server 2019.

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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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RE: UIA mode is not working on Server 2019

sanjayselvaraj1 — Tue, 13 Jul 2021 08:47:00 GMT

I have the same problem too. I have spied few elements using UI automation mode in Windows 10 and complete flow was working fine.
When the Process is deployed to server with 'OS windows server 2012', UI mode is not working and i am unable to spy any elements using UI automation mode .

I am only able to spy the outer window using UI automation mode. (Attached )

Can anyone please help. ?

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sanjay selvaraj
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RE: UIA mode is not working on Server 2019

ChrisEllenburg_ — Tue, 13 Jul 2021 14:29:00 GMT

There are a few tips on here to try, but the lesson learned for us is to always do dev in a mirrored environment for production. We have stuck with HTML and SLA spy modes since this hasn't been resolved.

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Chris Ellenburg - KeyMark, Inc.
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RE: UIA mode is not working on Server 2019

sivaranjani_96 — Fri, 14 Jan 2022 14:01:00 GMT

Hi sanjay,
Whenever you launch browser please add the below command added to your website,(--force-renderer-accessibility)
Example
https://portal.blueprism.com/ --force-renderer-accessibility

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sivaranjani singaravel
Assistance Software Engineer
accenture
Asia/Kolkata
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RE: UIA mode is not working on Server 2019

AnthonyCamargo3 — Thu, 25 Aug 2022 12:28:00 GMT

Hi Chris, was Microsoft able to resolve this? Can you send me your ticket number so I can reach out to them. I am having the same issue

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Anthony Camargo
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