BP Scheduler error

Dara_Mani_Datha — Mon, 20 Apr 2020 10:00:00 GMT

Hi Team,

Could some help on resolving below error in scheduler:

" Timeout waiting for all sessions to start"

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Best Regards,
Mani Datha
RPA - Developer
TCS - INDIA
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RE: BP Scheduler error

hossein.azimi — Tue, 21 Apr 2020 05:29:00 GMT

Hi Mani,

When running a Scheduled Process in Control Room the Process terminates with the exception reason as:

"Exception: Timed out while waiting for all sessions to start"

This issue is caused by a problem with Runtime Resource PCs not correctly reporting updates to their status when they have been stopped, and thereafter attempting to continually re-establish a connection with the Application Server. The timeout logic prevents the Resource Resources sessions from responding correctly.

How to resolve your issue:

- Engage with your Network Administration team to identify the problem Runtime Resource(s) and resolve the connection issues.
- Examine the Blue Prism Event Log on the Runtime Resource for error messages.
- Examine the status of the Blue Prism Application Server (and/or the Blue Prism Event Log).
- Test the connection between the Runtime Resource and the Application Server (e.g. using TELNET).
- Upgrade to v5.0.30 (or higher) or v6 software to ensure that you have the latest features and fixes.

If the above items did not help, I suggest opening a support ticket with the Customer Support team to look at this issue.

When you open a ticket with the Customer Support team, please provide and attach the event logs (Blue Prism and Windows Application) on the Runtime Resource PC side and App server-side.

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Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Sydney
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