https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59074#M12801 <DIV class="uconBody"><DIV dir="auto">Hi Oslien,<DIV dir="auto"><BR /></DIV><DIV dir="auto">Please check memory usage at that time. If you are running on 32 bit (BP .exe) then max memory one application can consume is 1GB.&nbsp;</DIV><DIV dir="auto">Please try to release memory and try.</DIV><DIV dir="auto"><BR /></DIV><DIV dir="auto">Regards</DIV><DIV dir="auto">Sutirtha Gupta</DIV><DIV dir="auto">TCS</DIV></DIV></DIV><BR /><BR />------Original Message------<BR /><BR /><P>&nbsp;I explain myself, using the MS Word VBO, our team manages to open and read the Word Document; but when we need close it, Blue Prism freezes and when it reacts shows an error of Memory Overload. Please help us, how can we work correctly with Word Files with Macros without stopping the process?</P><BR /><BR />------------------------------<BR />Oslien Mesa<BR />Developer<BR />Elumini<BR />America/Rio de Janeiro<BR />------------------------------<BR /> Tue, 06 Aug 2019 13:17:00 GMT sutirtha.gupta 2019-08-06T13:17:00Z https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59073#M12800 <P>&nbsp;I explain myself, using the MS Word VBO, our team manages to open and read the Word Document; but when we need close it, Blue Prism freezes and when it reacts shows an error of Memory Overload. Please help us, how can we work correctly with Word Files with Macros without stopping the process?</P><BR /><BR />------------------------------<BR />Oslien Mesa<BR />Developer<BR />Elumini<BR />America/Rio de Janeiro<BR />------------------------------<BR /> Mon, 05 Aug 2019 13:59:00 GMT https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59073#M12800 OslienMesa 2019-08-05T13:59:00Z https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59074#M12801 <DIV class="uconBody"><DIV dir="auto">Hi Oslien,<DIV dir="auto"><BR /></DIV><DIV dir="auto">Please check memory usage at that time. If you are running on 32 bit (BP .exe) then max memory one application can consume is 1GB.&nbsp;</DIV><DIV dir="auto">Please try to release memory and try.</DIV><DIV dir="auto"><BR /></DIV><DIV dir="auto">Regards</DIV><DIV dir="auto">Sutirtha Gupta</DIV><DIV dir="auto">TCS</DIV></DIV></DIV><BR /><BR />------Original Message------<BR /><BR /><P>&nbsp;I explain myself, using the MS Word VBO, our team manages to open and read the Word Document; but when we need close it, Blue Prism freezes and when it reacts shows an error of Memory Overload. Please help us, how can we work correctly with Word Files with Macros without stopping the process?</P><BR /><BR />------------------------------<BR />Oslien Mesa<BR />Developer<BR />Elumini<BR />America/Rio de Janeiro<BR />------------------------------<BR /> Tue, 06 Aug 2019 13:17:00 GMT https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59074#M12801 sutirtha.gupta 2019-08-06T13:17:00Z https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59075#M12802 <P>Hi Sutirtha</P> <P>Thanks for your answer. But let's argue a little more. The tests are being carried out on a PC with Windows 10 x64-bit, with Intel Core i7 processor and 20 GB of RAM. Whenever we execute the process with Word Files with Macro, it shows exactly the following message.</P> <P>Could not execute code stage because exception thrown by code stage: Exceção de HRESULT: 0x800A9C64</P> <P>We believe that the problem is in some improper manipulation of the file, but we cannot find the problem.</P> <P>Att</P> <BR /><BR />------------------------------<BR />Oslien Mesa<BR />Developer<BR />Elumini<BR />America/Sao_Paulo<BR />------------------------------<BR /> Tue, 06 Aug 2019 17:51:00 GMT https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59075#M12802 OslienMesa 2019-08-06T17:51:00Z https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59076#M12803 <P>Are you able to run your macro file without any issues?</P> <P>Does your word macro file references another dll?</P><BR /><BR />------------------------------<BR />Gopal Bhaire<BR />Analyst<BR />Accenture<BR />------------------------------<BR /> Wed, 07 Aug 2019 06:25:00 GMT https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59076#M12803 GopalBhaire 2019-08-07T06:25:00Z https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59077#M12804 <DIV class="uconBody"><DIV dir="auto">Hi Osilen,<DIV dir="auto"><BR /></DIV><DIV dir="auto">If you are getting this error only for macro enabled word documents then I think this is the problem with the object which you are using. I guess you need to write some vbo(s) or register some dlls(as per google) to solve it.&nbsp;</DIV><DIV dir="auto"><BR /></DIV><DIV dir="auto">We faced some issues with excel and we write our own VBOs.</DIV><DIV dir="auto"><BR /></DIV><DIV dir="auto">Fyi, machine's config does not matter for the max memory allocation for a process(.exe) as I mentioned earlier.</DIV><DIV dir="auto"><BR /></DIV><DIV dir="auto">Regards</DIV><DIV dir="auto">Sutirtha Gupta</DIV><DIV dir="auto">TCS</DIV></DIV></DIV><BR /><BR />------Original Message------<BR /><BR /><P>Hi Sutirtha</P> <P>Thanks for your answer. But let's argue a little more. The tests are being carried out on a PC with Windows 10 x64-bit, with Intel Core i7 processor and 20 GB of RAM. Whenever we execute the process with Word Files with Macro, it shows exactly the following message.</P> <P>Could not execute code stage because exception thrown by code stage: Exceção de HRESULT: 0x800A9C64</P> <P>We believe that the problem is in some improper manipulation of the file, but we cannot find the problem.</P> <P>Att</P> <BR /><BR />------------------------------<BR />Oslien Mesa<BR />Developer<BR />Elumini<BR />America/Sao_Paulo<BR />------------------------------<BR /> Wed, 07 Aug 2019 12:20:00 GMT https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59077#M12804 sutirtha.gupta 2019-08-07T12:20:00Z https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59078#M12805 Hi Sutirtha<BR /><BR />We try your advice, but, wherever we open de File DOC with macro, we receive the next message:<BR /><BR />"Internal : Could not execute code stage because exception thrown by code stage: Exceção de HRESULT: 0x800A9C64"<BR /><BR />We open the file, but with te file open BP show de above message. Any other advice?<BR /><BR />------------------------------<BR />Oslien Mesa<BR />Developer<BR />Elumini<BR />America/Sao_Paulo<BR />------------------------------<BR /> Wed, 04 Sep 2019 18:34:00 GMT https://community.blueprism.com/t5/Product-Forum/How-do-we-work-with-Word-Files-with-Macros/m-p/59078#M12805 OslienMesa 2019-09-04T18:34:00Z