topic RE: Attach problem - "ghost" step in Product Forum

Attach problem - "ghost" step

FelipeHigawa — Mon, 27 Apr 2020 12:17:00 GMT

Hi all,

My issue is that the object is reporting an attach error, but I dont have any attach steps on that action. In a first moment, the attach navigate was on that page, but it was removed. I tried to check if the server was running an old version of the object, but when I right-click the action on process page and view the object, it shows the correct one.

So I am receiving error, from a navigate that doenst exist anymore. Any ideias?

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Felipe Higawa
Consultant
EY
America/Sao_Paulo
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RE: Attach problem - "ghost" step

John__Carter — Mon, 27 Apr 2020 16:59:00 GMT

Check there is no Attch on the Initialise page - people sometimes put one there to automatically do an attach when the object is first used.

Or make sure the calling process is properly refreshed and is not hanging on to an old version of the object in memory. If in doubt, close the process and reopen to make sure you get the latest VBO version from the DB.

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John Carter
Professional Services
Blue Prism
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RE: Attach problem - "ghost" step

FelipeHigawa — Mon, 27 Apr 2020 18:04:00 GMT

Hi John,

I checked the initialise page, and there's no attachs there, only the global environments. Also closed the process, the BP, everything and still getting the same attach error.

Thanks for your response.
I ll try to duplicate the object or smth like this.

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Felipe Higawa
Consultant
EY
America/Sao_Paulo
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RE: Attach problem - "ghost" step

IanCampbell — Tue, 28 Apr 2020 07:39:00 GMT

Hi Felipe,

I'm not sure it is entirely related but may be worth trying: I have had it before where if a navigate stage is copied from one page and then pasted on another page (in the same or different object) then it will attempt to complete the same logic as the original stage that was copied, in your instance this is by attaching to the desired application. This happens even though the visible logic within the navigate stage does not contain the attach logic.

Even duplicating the object was found not to fix this as it also duplicates the error.

Instead can I suggest you pull in a new navigate stage (rather than one that has been copied/pasted) and then add the desired logic within the newly created navigate stage.

Once you have done this and tested that the issue is resolved, you can the delete the old navigate stage that contains the error.

I hope this helps.

Kind regards,

Ian
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Ian Campbell
RPA Specialist
Allen & Overy
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RE: Attach problem - "ghost" step

John__Carter — Tue, 28 Apr 2020 08:02:00 GMT

Good call Ian, an unlikely scenario but worth checking nonetheless. Felipe - if you copy and paste the offending navigate stage into a text editor you will be able to see the XML which may provide clues.

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John Carter
Professional Services
Blue Prism
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RE: Attach problem - "ghost" step

FelipeHigawa — Tue, 28 Apr 2020 20:28:00 GMT

Thanks a lot for the insights.

I created a new action without copy and pasting navigates. So for, it's working fine 80% of the time, so it's a WIN. Thanks!
According to my debug, probably the problem was the START, that was copied as well, from the original object. Even modifying, deleting it, somehow the attach was there.

In other words, I had to create a new action.

Thanks Ian and John.

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Felipe Higawa
Consultant
EY
America/Sao_Paulo
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