topic RE: How to fix Invalid content-type error message while using API in blueprism in Product Forum

How to fix Invalid content-type error message while using API in blueprism

NehaGote — Mon, 15 Nov 2021 11:54:00 GMT

Hi,
I am using put method of service now API. I am passing the sys id of ctask. I have setup common header content type as application/json. Getting the below error

ERROR: Internal : Unexpected error Error during Web API HTTP Request

HTTP Status Code: 415

HTTP Response Content: {"error":{"detail":null,"message":"Invalid content-type. Supported request media types for this service are: [application/json, application/xml, text/xml]"},"status":"failure"}

In closectask action I am directly passing the sys ID value. Do I have to change the format of sys id to json before passing it?

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Neha Gote
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RE: How to fix Invalid content-type error message while using API in blueprism

ewilson — Mon, 15 Nov 2021 14:00:00 GMT

Hi @NehaGote,

It looks like you're creating your own Web API implementation for the Service Now API. Have you tried any of the existing Web APIs for Service Now available on the Digital Exchange?

Can you share the definition of your Web API service? Does your header definition look like this:

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: How to fix Invalid content-type error message while using API in blueprism

NehaGote — Mon, 15 Nov 2021 14:08:00 GMT

Hi @ewilson,

Nopes I am not using it from digital exchange. Below is header definition

Below is the closectask definition

/api/now/table/change_task/[sys_id]?sysparm_fields=number,sys_id,due_date,state,sys_id,u_automation_initiator,change_request,assignment_group,short_description,work_notes,opened_by

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Neha Gote
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RE: How to fix Invalid content-type error message while using API in blueprism

ewilson — Mon, 15 Nov 2021 14:16:00 GMT

Verify that your header definition matches what I've shown above and that there isn't an extra white space before or after the header name or value.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: How to fix Invalid content-type error message while using API in blueprism

NehaGote — Mon, 15 Nov 2021 14:22:00 GMT

Hi @ewilson

I verified header definition no luck with it still getting the same error msg

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Neha Gote
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RE: How to fix Invalid content-type error message while using API in blueprism

ewilson — Mon, 15 Nov 2021 14:50:00 GMT

The header name in your screenshot shows Contect-Type. It should be Content-Type. Notice the lower case "c" in yours. That should be a lower case "n".

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: How to fix Invalid content-type error message while using API in blueprism

NehaGote — Mon, 15 Nov 2021 16:19:00 GMT

Hi @ewilson ,

You are right I missed on the content-type spell. It is working now thank you!:)

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Neha Gote
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