https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60038#M13575 <P>Hi Luis, thanks for the reply, I think we will open a support ticket, was just wondering whether anyone had seen this behaviour before. It has never happened as part of a schedule, only when trying manually. It's a strange one.<BR />Thanks,</P> <P>Steve</P><BR /><BR />------------------------------<BR />Steve Boomer<BR />Solution Architect<BR />Allianz Insurance<BR />Europe/London<BR />------------------------------<BR /> Tue, 27 Sep 2022 17:13:00 GMT SteveBoomer 2022-09-27T17:13:00Z https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60036#M13573 Hi Folks,<BR /><BR />We have a strange issue with our BP installation - 6.10.5 - whereby if we try and send a login manually to a RR it will occasionally hang and not respond. It doesn't happen when using a scheduled login.<BR /><BR />Obviously it's not a massive issue with the manual logins, but it does mean we have to restart the RR and we are concerned that this might start affecting our schedules.<BR /><BR />Has anyone seen this before? Your help is greatly appreciated.<BR /><BR />Cheers,<BR />Steve<BR /><BR />------------------------------<BR />Steve Boomer<BR />Solution Architect<BR />Allianz Insurance<BR />Europe/London<BR />------------------------------<BR /> Tue, 27 Sep 2022 11:30:00 GMT https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60036#M13573 SteveBoomer 2022-09-27T11:30:00Z https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60037#M13574 We will need to see the event logs when the process fails. Most of the time, it times out for waiting for a network connection, or the delay is too high.<BR /><BR />If the problem persists, I recommend you open a ticket with our support department and include the logs and other valuable data.<BR /><BR />------------------------------<BR />Luis Lopez<BR />Customer Support Engineer English and Spanish<BR />Blue Prism Ltd<BR />------------------------------<BR /> Tue, 27 Sep 2022 14:59:00 GMT https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60037#M13574 expertcr 2022-09-27T14:59:00Z https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60038#M13575 <P>Hi Luis, thanks for the reply, I think we will open a support ticket, was just wondering whether anyone had seen this behaviour before. It has never happened as part of a schedule, only when trying manually. It's a strange one.<BR />Thanks,</P> <P>Steve</P><BR /><BR />------------------------------<BR />Steve Boomer<BR />Solution Architect<BR />Allianz Insurance<BR />Europe/London<BR />------------------------------<BR /> Tue, 27 Sep 2022 17:13:00 GMT https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60038#M13575 SteveBoomer 2022-09-27T17:13:00Z https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60039#M13576 We've been encountering the same issue lately. Please post the solution here if ever they got it resolved for you. Thanks!<BR /><BR />------------------------------<BR />Genold Bañares<BR />Head of Automation Development<BR />Virtual Blue<BR />Auckland, New Zealand<BR />------------------------------<BR /> Tue, 27 Sep 2022 19:10:00 GMT https://community.blueprism.com/t5/Product-Forum/BP-6-10-5-Login-agent-hangs-when-manual-login-sent/m-p/60039#M13576 grbanares 2022-09-27T19:10:00Z