https://community.blueprism.com/t5/Product-Forum/Dashboard/m-p/60481#M13936 You can look at the database views in the database if you want to understand exactly how the tile works - the view name is given as the data source in the dashboard tile. I presume the AHT is based upon similar data as shown in the Queue Management view, where you can see average case time for each queue. Wed, 22 Feb 2017 21:52:00 GMT Denis__Dennehy 2017-02-22T21:52:00Z https://community.blueprism.com/t5/Product-Forum/Dashboard/m-p/60480#M13935 how is the average handling time calculated and the parameter for FTE Productivity computed for FTE Comparison in Dashboard Tiles Wed, 01 Feb 2017 18:06:00 GMT https://community.blueprism.com/t5/Product-Forum/Dashboard/m-p/60480#M13935 Mitra_vindaGovi 2017-02-01T18:06:00Z https://community.blueprism.com/t5/Product-Forum/Dashboard/m-p/60481#M13936 You can look at the database views in the database if you want to understand exactly how the tile works - the view name is given as the data source in the dashboard tile. I presume the AHT is based upon similar data as shown in the Queue Management view, where you can see average case time for each queue. Wed, 22 Feb 2017 21:52:00 GMT https://community.blueprism.com/t5/Product-Forum/Dashboard/m-p/60481#M13936 Denis__Dennehy 2017-02-22T21:52:00Z