topic RE: Unable to log in to Blue Prism in Product Forum

Unable to log in to Blue Prism

Ioana_LianaMere — Mon, 01 Jun 2020 12:50:00 GMT

Hello,

since last week I cannot log in to Blue Prism any more. When I try it gives me the following error:

I was redirected to this forum by Blue Prism Global Customer Support with comments bellow:

"It looks like you are using an Azure environment for your trial version. Now, normally users who are having issues with their trial/learning versions would need to request assistance on the Community forums under Tech Chat. I recommend you go there and post your issue and someone who is trained with issues of that nature will be able to assist you."

Could you please advise how to fix this issue?

Thank you

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Ioana Liana Mereuta
HC Coordinator
IBM
Europe/Prague
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RE: Unable to log in to Blue Prism

max.elopre — Tue, 02 Jun 2020 04:50:00 GMT

Hi Ioana,

Questions:
1. Are you accessing a training environment from your company IBM?
2. Who provided you the userid AzureAD\loana-LianaMereuta?

If your training environment is provided by IBM then you need to contact them OR the one who initially provided you the login.

Best,

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Max Elopre
Technical Consultant
Chicago IL
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RE: Unable to log in to Blue Prism

AsitabhaDeb — Tue, 02 Jun 2020 05:58:00 GMT

Hi Ioana,

Did you create DB from BP Sign In Page? Please create it from File . Please refer below screenshots.

and configure connection. Please let forum know if your problem has solved.

BR/Deb

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Asitabha Deb
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