https://community.blueprism.com/t5/Product-Forum/Initialise-Email-Service/m-p/61092#M14443 Hi Sophie,<BR /><A class="js-post-issue grid--cell s-btn s-btn__unset c-pointer py6 mx-auto" href="https://stackoverflow.com/posts/7855834/timeline" data-shortcut="T" title="Timeline" target="_blank" rel="noopener"><SVG aria-hidden="true" class="mln2 mr0 svg-icon iconHistory" width="19" height="18" viewbox="0 0 19 18"></SVG></A> <DIV class="post-text" itemprop="text"> <P>It's very unlikely that this is causing the problem. Typically, if AutoDiscover fails, it's because of invalid credentials or network connectivity issues.</P> <P>Enable tracing on the ExchangeService instance (<A href="http://msdn.microsoft.com/en-us/library/dd633676(v=exchg.80).aspx" rel="noopener noreferrer" target="_blank">MSDN article</A>) to see what is going on.<BR /><BR />Regards</P> </DIV><BR /><BR />------------------------------<BR />Hossein Azimi<BR />Customer Support Engineer, APAC<BR />Blue Prism<BR />Sydney NSW<BR />------------------------------<BR /> Sat, 06 Jun 2020 14:10:00 GMT hossein.azimi 2020-06-06T14:10:00Z https://community.blueprism.com/t5/Product-Forum/Initialise-Email-Service/m-p/61091#M14442 Hi all,<BR /><BR />Our company has recently upgraded our outlook email service to the cloud and since then we have been having issues with the Initialise Email Service action for all of our processes. The error message is :<BR /> <TABLE> <TBODY> <TR> <TD>ERROR: Internal : Could not execute code stage because exception thrown by code stage: The Autodiscover service couldn't be located.</TD> </TR> </TBODY> </TABLE> <BR /><BR />Has anyone had this issue before and knows how to resolve?<BR /><BR />Thanks<BR />Sophie<BR /><BR />------------------------------<BR />Sophie Katherine Smith<BR />HR Systems, Data and Quality Assurance Manager<BR />Arup<BR />Europe/London<BR />------------------------------<BR /> Fri, 05 Jun 2020 08:48:00 GMT https://community.blueprism.com/t5/Product-Forum/Initialise-Email-Service/m-p/61091#M14442 Sophie_Katherin 2020-06-05T08:48:00Z https://community.blueprism.com/t5/Product-Forum/Initialise-Email-Service/m-p/61092#M14443 Hi Sophie,<BR /><A class="js-post-issue grid--cell s-btn s-btn__unset c-pointer py6 mx-auto" href="https://stackoverflow.com/posts/7855834/timeline" data-shortcut="T" title="Timeline" target="_blank" rel="noopener"><SVG aria-hidden="true" class="mln2 mr0 svg-icon iconHistory" width="19" height="18" viewbox="0 0 19 18"></SVG></A> <DIV class="post-text" itemprop="text"> <P>It's very unlikely that this is causing the problem. Typically, if AutoDiscover fails, it's because of invalid credentials or network connectivity issues.</P> <P>Enable tracing on the ExchangeService instance (<A href="http://msdn.microsoft.com/en-us/library/dd633676(v=exchg.80).aspx" rel="noopener noreferrer" target="_blank">MSDN article</A>) to see what is going on.<BR /><BR />Regards</P> </DIV><BR /><BR />------------------------------<BR />Hossein Azimi<BR />Customer Support Engineer, APAC<BR />Blue Prism<BR />Sydney NSW<BR />------------------------------<BR /> Sat, 06 Jun 2020 14:10:00 GMT https://community.blueprism.com/t5/Product-Forum/Initialise-Email-Service/m-p/61092#M14443 hossein.azimi 2020-06-06T14:10:00Z