https://community.blueprism.com/t5/Product-Forum/Runtime-Resource-getting-disconnected/m-p/61096#M14447 Hello Sai<BR />Well, we need to review your environment to see why this happens, how many robots, network latency, etc.<BR />Now, is his happening only with one RR? is it always the same one?<BR />Try to ping from that machine the APP_Server and see the delay time, it is too big, like 15s or more...?<BR />Is this happening all the time, every day?<BR /><BR />We have a guide to check connectivity issue, I recommend you contact us at support@blueprism.com or create a ticket in the portal, will be easy assign one engineer to review your case, provide the PDF document to run the test and review the results to isolate the issue.<BR /><BR />Have a good day.<BR /><BR />------------------------------<BR />Luis Lopez<BR />Customer Support Engineer English and Spanish<BR />Blue Prism Ltd<BR />------------------------------<BR /> Thu, 02 Jul 2020 06:07:00 GMT expertcr 2020-07-02T06:07:00Z https://community.blueprism.com/t5/Product-Forum/Runtime-Resource-getting-disconnected/m-p/61095#M14446 Hello Team,<BR />When we execute BP runtime resource, It is getting connected and showing disconnected immediately, Any help would be highly appreciate.<BR /><BR />Regards,<BR />Sai,<BR /><BR />------------------------------<BR />Sai Srinivas GS<BR />------------------------------<BR /> Wed, 20 May 2020 13:11:00 GMT https://community.blueprism.com/t5/Product-Forum/Runtime-Resource-getting-disconnected/m-p/61095#M14446 Sai_SrinivasGS 2020-05-20T13:11:00Z https://community.blueprism.com/t5/Product-Forum/Runtime-Resource-getting-disconnected/m-p/61096#M14447 Hello Sai<BR />Well, we need to review your environment to see why this happens, how many robots, network latency, etc.<BR />Now, is his happening only with one RR? is it always the same one?<BR />Try to ping from that machine the APP_Server and see the delay time, it is too big, like 15s or more...?<BR />Is this happening all the time, every day?<BR /><BR />We have a guide to check connectivity issue, I recommend you contact us at support@blueprism.com or create a ticket in the portal, will be easy assign one engineer to review your case, provide the PDF document to run the test and review the results to isolate the issue.<BR /><BR />Have a good day.<BR /><BR />------------------------------<BR />Luis Lopez<BR />Customer Support Engineer English and Spanish<BR />Blue Prism Ltd<BR />------------------------------<BR /> Thu, 02 Jul 2020 06:07:00 GMT https://community.blueprism.com/t5/Product-Forum/Runtime-Resource-getting-disconnected/m-p/61096#M14447 expertcr 2020-07-02T06:07:00Z