Application freezing issue

SachinBais — Wed, 01 Aug 2018 20:25:00 GMT

Hello All, i am working on a process,which is web based java application.the process is complicated and includes HTML web Page, Web Based java application , Excel .and i used Region mode to spy few Java elements as well. while developing the code i got a lot of issues however there is one issue where the Java Application gets freeze and due to which BP also freezes i used application manager mode with 5 min max wait however it is not working(this problem is once in 3 run mostly in afternoon the application freezes most of the time). Please let me know any solution for such issues. Thanks in advance

RE: Application freezing issue

InJoeKhor — Tue, 05 May 2020 15:15:00 GMT

HI Sachin,

Have you uninstalled JAB and then reinstalled again? Please check that JAB don't have any errors when you re-install it. If any errors you may want to fix it manually.

There is an article in the Blue Prism knowledgebase about installing the JAB files manually: https://blueprism.knowledgeowl.com/help/manual-jab-installation

You may also want to read the Java Automation Guide on the Blue Prism Portal. It contains hints and tips when interfacing with Java applications. Here is the Java bridge Access pdf for your reference: https://portal.blueprism.com/system/files/2017-11/v6 User Guide - Java Access Bridge.pdf

Hope this helps.

Thanks,

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In Joe Khor
Sr. Product Consultant
Blue Prism
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Application freezing issue

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