topic RE: Outlook VBO failing to retrieve messages sometimes - but works on re-run? in Product Forum

Outlook VBO failing to retrieve messages sometimes - but works on re-run?

DeanBrown — Thu, 13 Jun 2019 09:35:00 GMT

Hi,

We've been seeing an issue where the Outlook VBO seems to miss picking up emails, having been designated a subject and date, which seems to fail sometimes (without error - it just fails to see the email entirely). But sometimes on a re-run, or definitely on a re-send of the email to the bot's outlook account it works.

Has anyone else noticed this / have any resolutions? We're unsure if a recent office update may have introduced the quirk?

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Dean Brown
Analyst / Programmer
Jupiter Asset Management
Europe/London
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RE: Outlook VBO failing to retrieve messages sometimes - but works on re-run?

jegendra — Mon, 08 Jul 2019 23:36:00 GMT

Hi Dean,

Turning off the Cached Exchange Mode under the Outlook User Profile may resolve your issue.

How to turn off the Cached Exchange Mode on the MS Outlook

Click File > Account Settings > Account Settings.
Click the Exchange or Office 365 account, and then click Change.
Under Offline Settings, uncheck the Use Cached Exchange Mode.
Exit, and then restart Outlook.

Cheers,
Jega

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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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