topic RE: Internal Error, The Handle is Invalid in Product Forum

Internal Error, The Handle is Invalid

AdilFuwad — Thu, 15 Oct 2020 07:46:00 GMT

Hi,

I am facing issue with Blue Prism, i am downloading forms from Website but after downloading few forms, Process gets terminated by giving error "Internal Error: the handle is invalid". Any solution for this, any sort of help will be appreciated.

Regards,
Adil

RE: Internal Error, The Handle is Invalid

RamprakashSingh — Thu, 15 Oct 2020 13:26:00 GMT

Check below options will work for you:

1. Use check exits in wait stage, after that, use document loaded and parent document loaded in wait stage.
2. Use Sleep if necessary before checking name or Id
3. Catch the exception and close the application and again login the application and continue form there.

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Ramprakash Singh
Solution Architect
WNS Global Services
Pune
7798866090
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RE: Internal Error, The Handle is Invalid

NileshJadhavBP — Mon, 19 Oct 2020 21:34:00 GMT

Hi Adil,

I hope you have done proper exception handling.

Internal error means blue prism want to do some action however unable to that.

I need some more info to understand deeply

1.Are you using any dynamic attributes ?
2.Is there any pattern to getting fail ( bot get fail for any specific doc number like 13,14,15)
3.Which application type you are using (Exe,IE,Chrome,Java)
4.have you written any code or inject javascript to download the doc ?

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
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RE: Internal Error, The Handle is Invalid

RamprakashSingh — Tue, 20 Oct 2020 06:23:00 GMT

Hi Adil,

Follow steps :

1. Catch the exception details, not exception type.
2. If exception details is "Internal Error: the handle is invalid" then
3. Don't mark item as an exception.
4. Close all the applications.
5. launch and login all applications
6. and then process the current item.

------------------------------
Ramprakash Singh
Solution Architect
WNS Global Services
Pune
7798866090
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