topic RE: Unable to run or Delete Pending Session in Product Forum

Unable to run or Delete Pending Session

jgregor4 — Fri, 20 Apr 2018 15:19:00 GMT

I have a number of sessions that are stuck in the control room showing as pending. If you try to run or delete the session an error shows stating: Failed to delete session on IWCD-DESI - Reply was 'MISSING RUNNER' Does anyone know what the cause, and more importantly, the solution is? Once this error has shown Blue Prism then lets you add a new process to the resource and run the newly added one - it just seems these are ghost sessions that cannot be removed.

I think that is one for the…

Denis__Dennehy — Fri, 20 Apr 2018 17:24:00 GMT

I think that is one for the product support team. Raise a ticket.

Did you solve this issue, I…

Anonymous — Mon, 17 Sep 2018 12:34:00 GMT

Did you solve this issue, I am also getting the same error Failed to delete session on AB-234-BOT06 - Reply was 'MISSING RUNNER'

Any updates on this one we…

PedroSobrado1 — Sat, 10 Nov 2018 00:44:00 GMT

Any updates on this one we have the same issue.

https://help.blueprism.com…

david.l.morris — Sat, 10 Nov 2018 10:24:00 GMT

https://help.blueprism.com/1140187042

RE: https://help.blueprism.com…

Vamshi_KrishnaD — Wed, 09 Sep 2020 11:34:00 GMT

how to find out session id for pending items, session id will not created for pending items

------------------------------
VamshiKrihsna Dasa
System Architect
Fujitsu India Consulting Pvt. Ltd.
------------------------------

RE: Unable to run or Delete Pending Session

Anantha_KumarN — Thu, 06 Oct 2022 12:21:00 GMT

Hi James,

Use Task Manger to end the Blue Prism application in the concern machine.
Now the pending items change to Terminated state releasing all license which have been locked.

------------------------------
Anantha Kumar N
RPA Consultant
WonderBotz
------------------------------

RE: Unable to run or Delete Pending Session

naga007 — Tue, 13 Jun 2023 15:49:00 GMT

Cause:

A MISSING RUNNER message can be produced if a resource receives a request to do something for a session (start it, get its status, etc), and it doesn't recognize the session ID given as one of the ones that it has registered (in a 'Runner Record' - hence 'Missing Runner').

METHOD 1:
Reboot the Runtime Resource that the process is assigned to run on. This has worked in cases where the processes are obviously not consuming resources on the Runtime Resource, but the Control Room still shows the process as 'Running'.

METHOD 2:
If you have access to the database used by Blue Prism then run the following SQL query against that database in order to remove the pending session. You need to have administrator rights on the database, and you should also close down the Interactive Client and/or Runtime Resource that has the pending session before running this SQL.

Open the Event Log on the affected machine, and select the Blue Prism Event Log from the Application logs
Identify an error condition which reports the Session ID of the affected process
Make a note of the Session ID, and then open up a Command Prompt window (CMD.EXE)
In the window type:
1. SQLCMD –S <SQL Server name\Instance>
2. GO
3. USE <Database name>
4. GO
5. DELETE * FROM BPASESSION WHERE SESSIONID = '<Session ID>'
6. GO

------------------------------
Nagarjuna A
------------------------------