https://community.blueprism.com/t5/Product-Forum/Urgent-Servicenow-Integration-Retreive-Tickets/m-p/64119#M16947 Hi,<BR /><BR />Currently I am working on a usecase to retreive tickets from servicenow based on the condtion. For example, I wanted to retreive all the tickets having short description "Create a Material". I am stuck in writing the query to retreive the tickets. And also in the web API connection settings if I give the servicenow instance name. it is showing an error like this. <span class="lia-inline-image-display-wrapper" image-alt="17419.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/17573i0E43382991161D88/image-size/large?v=v2&amp;px=999" role="button" title="17419.png" alt="17419.png" /></span><BR />But my servicenow instance URL is the same.&nbsp;<BR />If I provide the full instance in the connection settings facing this error.<BR /><span class="lia-inline-image-display-wrapper" image-alt="17420.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/17578iFE71050C912F9692/image-size/large?v=v2&amp;px=999" role="button" title="17420.png" alt="17420.png" /></span><BR />Please do help out.<BR /><BR />Thanks,<BR />Swapna. S<BR /><BR />------------------------------<BR />Swapna S<BR />------------------------------<BR /> Tue, 29 Nov 2022 14:35:00 GMT SwapnaS 2022-11-29T14:35:00Z https://community.blueprism.com/t5/Product-Forum/Urgent-Servicenow-Integration-Retreive-Tickets/m-p/64119#M16947 Hi,<BR /><BR />Currently I am working on a usecase to retreive tickets from servicenow based on the condtion. For example, I wanted to retreive all the tickets having short description "Create a Material". I am stuck in writing the query to retreive the tickets. And also in the web API connection settings if I give the servicenow instance name. it is showing an error like this. <span class="lia-inline-image-display-wrapper" image-alt="17419.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/17573i0E43382991161D88/image-size/large?v=v2&amp;px=999" role="button" title="17419.png" alt="17419.png" /></span><BR />But my servicenow instance URL is the same.&nbsp;<BR />If I provide the full instance in the connection settings facing this error.<BR /><span class="lia-inline-image-display-wrapper" image-alt="17420.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/17578iFE71050C912F9692/image-size/large?v=v2&amp;px=999" role="button" title="17420.png" alt="17420.png" /></span><BR />Please do help out.<BR /><BR />Thanks,<BR />Swapna. S<BR /><BR />------------------------------<BR />Swapna S<BR />------------------------------<BR /> Tue, 29 Nov 2022 14:35:00 GMT https://community.blueprism.com/t5/Product-Forum/Urgent-Servicenow-Integration-Retreive-Tickets/m-p/64119#M16947 SwapnaS 2022-11-29T14:35:00Z https://community.blueprism.com/t5/Product-Forum/Urgent-Servicenow-Integration-Retreive-Tickets/m-p/64120#M16948 Hello <a href="https://community.blueprism.com/t5/user/viewprofilepage/user-id/38158">@SwapnaS1</a>,<BR /><BR />Your ServiceNow instance name should be something like <STRONG>dev1234.service-now.com​</STRONG>. The skill/Web API service will translate that into the overall HTTPS URI for the REST requests so that it looks something like this <STRONG><A href="https://dev1234.service-now.com/api/now/table/incident" target="test_blank">https://dev1234.service-now.com/api/now/table/incident</A></STRONG> (just an example).<BR /><BR />Cheers,<BR /><BR />------------------------------<BR />Eric Wilson<BR />Director, Integrations and Enablement<BR />Blue Prism Digital Exchange<BR />------------------------------<BR /> Wed, 30 Nov 2022 13:18:00 GMT https://community.blueprism.com/t5/Product-Forum/Urgent-Servicenow-Integration-Retreive-Tickets/m-p/64120#M16948 ewilson 2022-11-30T13:18:00Z