topic RE: Blue Prism not supporting Outlook 2016 in Product Forum

Blue Prism not supporting Outlook 2016

nikhiln — Tue, 30 Jun 2020 22:18:00 GMT

When running, it throws "Cannot create ActiveX component" thus not able to read the emails from the mailbox or subfolders.
I am using outlook 2016.

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Nikhil Negi
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RE: Blue Prism not supporting Outlook 2016

bruce.liu — Wed, 01 Jul 2020 00:18:00 GMT

Hi Nikhil,

It is not likely an issue with "support of Outlook 2016". Blue Prism Outlook VBO should work with all versions of Outlook from 2010 onwards.

Have you had a look at the suggestions from the following link? It may help you go forward.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?MessageKey=d1ccf532-a86e-4811-9b4a-d0e8a481aa71&CommunityKey=3743dbaa-6766-4a4d-b7ed-9a98b6b1dd01&tab=digestviewer

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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RE: Blue Prism not supporting Outlook 2016

nikhiln — Wed, 01 Jul 2020 08:45:00 GMT

On Granular level this is the exact stage I am getting the error.

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Nikhil Negi
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RE: Blue Prism not supporting Outlook 2016

expertcr — Wed, 01 Jul 2020 18:48:00 GMT

Good afternoon

Please try re-installing Microsoft Office, Most of the time I see this resolved the issue.

Have a good day.

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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RE: Blue Prism not supporting Outlook 2016

MoDCore — Thu, 02 Jul 2020 07:56:00 GMT

The way I got around this in our Virtual machine was to update the code stage with outlook.application.16 when creating the object. This can happen when a new outlook is installed and an old version is removed without a clean install of the suite.

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Matthew Ross
Principal Innovation Developer & Analyst
NHBC
Europe/London
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