topic RE: DocuSign API Integration protocol error in Product Forum

DocuSign API Integration protocol error

SrikanthReddy3 — Wed, 10 May 2023 16:25:00 GMT

Hi team, I am getting a protocol error while accessing through blue prism API but I am able to access it through Postman.
Can someone else help me to resolve this error?

Currently, I am using blue prism suggested Docusign VBO and attached here it for reference.

Thanks,
Srikanth

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Srikanth Reddy
Developer
Infosys
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RE: DocuSign API Integration protocol error

GeoffHirst — Tue, 16 May 2023 16:33:00 GMT

Hi Srikanth,

Thank you for being a SS&C Blue Prism customer and for using Blue Prism.

Can we check a couple of things regarding to your issue?

In Postman how do the headers compare to the headers you have in Blue Prism? I am aware that there can be confusion over the Content-Type header.

If you can come back to me with what you have that would help for a start.

Once again, thank you for using Blue Prism.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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RE: DocuSign API Integration protocol error

SrikanthReddy3 — Wed, 17 May 2023 11:10:00 GMT

Thanks, Geoff for your response.

Here are the details of the header that I am using

And also the authentication details are below:
............................................................
Thanks,

Srikanth

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Srikanth Reddy
Developer
Infosys
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RE: DocuSign API Integration protocol error

GeoffHirst — Wed, 17 May 2023 11:43:00 GMT

Hi Srikanth,

Thanks for this. Could you also supply the similar information for what you have working in Postman, so we might compare them and see what is different?

thanks

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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RE: DocuSign API Integration protocol error

SrikanthReddy3 — Wed, 17 May 2023 17:03:00 GMT

Hi Geoff, below are the Header details I used in Postman.

Check the below URL for Postman collection

https://developers.docusign.com/tools/postman/

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Srikanth Reddy
Developer
Infosys
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RE: DocuSign API Integration protocol error

GeoffHirst — Wed, 17 May 2023 17:09:00 GMT

Hi Srikanth,

Could you try replacing the Content-Type header in Blue Prism with the value you have in postman? So, replace the Application/json in the Blue Prism header with the application/x-www-form-urlencoded that you have in Postman?

See how that goes and report back to me.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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RE: DocuSign API Integration protocol error

SrikanthReddy3 — Thu, 18 May 2023 12:15:00 GMT

Hi Geoff, Tried with the above-suggested header details and got the same error.

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Srikanth Reddy
Developer
Infosys
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RE: DocuSign API Integration protocol error

GeoffHirst — Thu, 18 May 2023 12:23:00 GMT

Hi Srikanth,

It would be useful now to see what you have configured for the Docusign Credentials. Given the error, something is different in Blue Prism to what you have in Postman, we just need to find what that difference(s) is/are.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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RE: DocuSign API Integration protocol error

GeoffHirst — Thu, 18 May 2023 14:58:00 GMT

Srikanth,

Having now managed to get time to try out and replicate the issue you have I did the following:

1. I have created an App inside of docusign. In the developer sandbox and i have created a single template in the app.
2. I have followed the user guide.
3. I am using the List Templates action on the Docusign Wrapper Object. The Account ID I have used is the API Account ID.
4. In the Common Authentication - Subject I am using the API Account ID.
5. In the Docusign Credential I am using the integration key as the issuer and the private key is PKCS
#8 created as shown in the user guide.

As I have only 1 template created in my application, it is now displayed in my Templates collection.

I hope this helps you get your side working ok.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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RE: DocuSign API Integration protocol error

SrikanthReddy3 — Thu, 18 May 2023 17:54:00 GMT

Hi Geoff, tried a couple of times with the same steps but seeing the same protocol error. I am not sure where I went wrong while following the user guide. Could you please check and verify the below steps.

Redirect URL landing page:

Captured the API Account ID & Integration Key:

Authentication settings:

And used the Integration key as the issuer name and the private key is PKCS #8

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Srikanth Reddy
Developer
Infosys
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RE: DocuSign API Integration protocol error

GeoffHirst — Thu, 18 May 2023 19:25:00 GMT

Srikanth,

I just tried mine again, having closed down Blue Prism and it failed. Same error as yours.

To rectify the issue, I put the User ID into the subject box.

My system is now working again. Also, on your scope make it "signature impersonation" (without quotes of course )

Also, check the common parameters on the api and make sure there isn't a value in the AccountID parameter.

Good luck.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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RE: DocuSign API Integration protocol error

SrikanthReddy3 — Fri, 19 May 2023 04:52:00 GMT

Hi Geoff, After changing User ID into the subject box it is working fine.

Really Thanks for the quick responses.

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Srikanth Reddy
Developer
Infosys
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