https://community.blueprism.com/t5/Product-Forum/Unable-to-mark-queue-items-as-exception/m-p/64600#M17355 <P>By manually you mean, running the interactive client, navigating to control room, selecting a work queue, finding the work queue item, right clicking and selecting "Mark selected case and exception" e.g.</P> <P><span class="lia-inline-image-display-wrapper" image-alt="17464.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/17617iE750342A9D4386CA/image-size/large?v=v2&amp;px=999" role="button" title="17464.png" alt="17464.png" /></span></P> <P>and also when marking an item as exception from within a running process?</P> <P>If so, this looks like a permissions issue; perhaps a strange combination of permissions within the Blue Prism internal roles or a database level permission. I would highly recommend raising a support ticket for this and attaching all the relevant information to the ticket, to do so <A href="https://portal.blueprism.com/customer-support" target="_blank" rel="noopener">click here</A></P> <BR /><BR />------------------------------<BR />James Marsh<BR />Technical Consultant<BR />Blue Prism<BR />Europe/London<BR />------------------------------<BR /> Mon, 09 Sep 2019 10:22:00 GMT JamesMarsh 2019-09-09T10:22:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-mark-queue-items-as-exception/m-p/64599#M17354 ​Hi,<BR /><BR />We are facing a weird issue in blue prism while marking queue items as exception. We are facing this problem while marking them as exception manually and from runtime resource as well.<BR /><BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="17466.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/17620iD6069EB2CD564372/image-size/large?v=v2&amp;px=999" role="button" title="17466.png" alt="17466.png" /></span></DIV> <BR /><BR />Thanks,<BR />Manoj<BR /><BR />------------------------------<BR />Manoj kumar Nunna<BR />Senior Developer<BR />Tyson Foods<BR />Asia/Kolkata<BR />------------------------------<BR /> Tue, 03 Sep 2019 15:43:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-mark-queue-items-as-exception/m-p/64599#M17354 mnunn 2019-09-03T15:43:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-mark-queue-items-as-exception/m-p/64600#M17355 <P>By manually you mean, running the interactive client, navigating to control room, selecting a work queue, finding the work queue item, right clicking and selecting "Mark selected case and exception" e.g.</P> <P><span class="lia-inline-image-display-wrapper" image-alt="17464.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/17617iE750342A9D4386CA/image-size/large?v=v2&amp;px=999" role="button" title="17464.png" alt="17464.png" /></span></P> <P>and also when marking an item as exception from within a running process?</P> <P>If so, this looks like a permissions issue; perhaps a strange combination of permissions within the Blue Prism internal roles or a database level permission. I would highly recommend raising a support ticket for this and attaching all the relevant information to the ticket, to do so <A href="https://portal.blueprism.com/customer-support" target="_blank" rel="noopener">click here</A></P> <BR /><BR />------------------------------<BR />James Marsh<BR />Technical Consultant<BR />Blue Prism<BR />Europe/London<BR />------------------------------<BR /> Mon, 09 Sep 2019 10:22:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-mark-queue-items-as-exception/m-p/64600#M17355 JamesMarsh 2019-09-09T10:22:00Z