topic Servicenow Integration with Blue Prism in Product Forum

Servicenow Integration with Blue Prism

SwapnaS1 — Thu, 05 May 2022 02:20:00 GMT

Hi,

Currently working on integrating Servicenow with bluePrism . I have downloaded the ASSET AND CONFIGURED THE SKILL for incident management and it is running perfectly. But the issue is I need to create a ticket for a specific purpose like I need to create a ticket with short description, state with the specific values passing as input. Where do I need to pass the values as input ? and how to configure?

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Swapna S
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RE: Servicenow Integration with Blue Prism

devneetmohanty07 — Thu, 05 May 2022 12:25:00 GMT

Hi Swapna,

You have to send those parameters in the Body parameter. It will depend on what fields you have at service now table end which you are trying to automate. For example, if I have fields such as 'Short Description', 'Urgency' and 'Description', then your body parameter should consist of the following JSON structure:

{
'short_description':'Test short description',
'urgency':2,
'description':'Test description'
}

For more details, refer to the following doc: Service Now Table API

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Hope it helps you out and if my solution resolves your query, then please mark it as the 'Best Answer' so that the others members in the community having similar problem statement can track the answer easily in future

Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website: https://devneet.github.io/
Email: devneetmohanty07@gmail.com

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RE: Servicenow Integration with Blue Prism

SwapnaS1 — Fri, 06 May 2022 02:27:00 GMT

Hi Daveneet,

Is there any VBO or way to upload an attachment to the servicenow ticket ? I have checked and tried .But couldnt sort it it.
please do help out.

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Swapna S
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