https://community.blueprism.com/t5/Product-Forum/BP-Capture-Error/m-p/65083#M17744 Hi,<BR /><BR />I installed Capture tool and I trien to open it. <BR />Unfortunately an error occurred. I tried to restart Capture\all machine\ clean Temp folders and install again - It didn't help.<BR />(error screen in the attachment)<BR />Please advise.<BR /><BR />BR<BR />M.<BR /><BR />------------------------------<BR />Martyna Nagla<BR />Senior RPA Developer<BR />------------------------------<BR /> Thu, 10 Nov 2022 18:04:00 GMT MartynaNagla 2022-11-10T18:04:00Z https://community.blueprism.com/t5/Product-Forum/BP-Capture-Error/m-p/65083#M17744 Hi,<BR /><BR />I installed Capture tool and I trien to open it. <BR />Unfortunately an error occurred. I tried to restart Capture\all machine\ clean Temp folders and install again - It didn't help.<BR />(error screen in the attachment)<BR />Please advise.<BR /><BR />BR<BR />M.<BR /><BR />------------------------------<BR />Martyna Nagla<BR />Senior RPA Developer<BR />------------------------------<BR /> Thu, 10 Nov 2022 18:04:00 GMT https://community.blueprism.com/t5/Product-Forum/BP-Capture-Error/m-p/65083#M17744 MartynaNagla 2022-11-10T18:04:00Z https://community.blueprism.com/t5/Product-Forum/BP-Capture-Error/m-p/65084#M17745 Hello <a href="https://community.blueprism.com/t5/user/viewprofilepage/user-id/40922">@MartynaNagla</a> - please can you try the below approach and confirm and check if antivirus is OFF as well.<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="21332.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/21478i8AD096909B7D2AAD/image-size/large?v=v2&amp;px=999" role="button" title="21332.png" alt="21332.png" /></span>​<BR /><BR />------------------------------<BR />Neeraj Kumar<BR />Technical Architect<BR />------------------------------<BR /> Fri, 11 Nov 2022 14:15:00 GMT https://community.blueprism.com/t5/Product-Forum/BP-Capture-Error/m-p/65084#M17745 Neel1 2022-11-11T14:15:00Z https://community.blueprism.com/t5/Product-Forum/BP-Capture-Error/m-p/65085#M17746 There is no antivirus on my VM - only classic Windows Defender. I solved this issue - incorrect version of Windows. I have Windows Server 2012 where recommendation is 2019 or even the higher.<BR /><BR />------------------------------<BR />Martyna Nagla<BR />Senior RPA Developer<BR />------------------------------<BR /> Tue, 15 Nov 2022 07:57:00 GMT https://community.blueprism.com/t5/Product-Forum/BP-Capture-Error/m-p/65085#M17746 MartynaNagla 2022-11-15T07:57:00Z