topic RE: Data capture not happening when OCR region resized in Product Forum

Data capture not happening when OCR region resized

KrishnaElapavul — Thu, 06 Jan 2022 09:11:00 GMT

Hi
I am facing an issue where data on image is not getting captured in respective text when I resize the Originla OCR region.
I have explained in detail in the attached image. I see this behavior suddenly not earlier. B/W i have verified the Server, OcrClient and capture logs but not ab

le to notice any warnings/errors
Any light on this issue please ?

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Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
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RE: Data capture not happening when OCR region resized

Rambo27 — Thu, 06 Jan 2022 11:16:00 GMT

Hi Krishna,

OCR reading text needs screen to be in exact size on which it is spied for the 1st time . So you can resize the window first before going to region mode for OCR get the data from desired region which you have mark.

Use different ways of surface automation for your reference . https://university.blueprism.com/learn/global-search/surface%20automation

If you still need some more help . Please call out

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Shikhar Mishra,
RPA Lead
Infosys Pvt Ltd
Pune, MH
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RE: Data capture not happening when OCR region resized

KrishnaElapavul — Thu, 06 Jan 2022 11:36:00 GMT

Thanks Mishra for your reply,

this is document training in Decipher . I am not doing any surface automation
Here first time Decipher will mark the regions, , as I want to only peace of data which marked by Decipher originally. i want to resize to get the specific word

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Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
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RE: Data capture not happening when OCR region resized

Ben.Lyons1 — Thu, 06 Jan 2022 13:33:00 GMT

Hi Krishna,

That looks to be an issue with your installation. I would recommend raising a support ticket so we can take a closer look and get you up and running.

It looks like (if the document's a PDF) that vector data has been retrieved during image processing, but then the OCR engine is not functioning correctly. Hopefully it's a simple fix, but our support agents will need to take a look at your set up.

Thanks

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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RE: Data capture not happening when OCR region resized

KrishnaElapavul — Thu, 06 Jan 2022 13:58:00 GMT

Thanks Ben,

I have raised the support case, it was working till 18^th Dec, in new year it is giving trouble ☹ . fortunately It is in Dev.

Hope will get quick solution

Thanks

Krishna

SKF

DXC Technology

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Krishna-mohan.elapavuluri@dxc.com

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