topic Thanks Denis… in Product Forum

Error while launching a webpage

RakeshDey — Thu, 01 Feb 2018 16:55:00 GMT

Hi, I am getting the following error whenever I try to launch a web application using navigate stage. Here application is getting launched but post that i am getting below error. Internal : Failed to perform step 1 in Navigate Stage 'Launch' on page 'Launch' - Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) I have tried closing BP and relaunching the application but faced the same issue. Please help me to resolve this sooner. Thanks in advance.

I think this is a local…

Denis__Dennehy — Thu, 01 Feb 2018 17:21:00 GMT

I think this is a local environment permissions issue rather than a Blue Prism interface issue, it is certainly not an error I have seen before. I have searched old support tickets and the best related solution provided by our product team was this: This error occurs when the Operating System is not able to carry out a task that Blue Prism is asking it to perform and is usually caused by a permissions-related issue with the Windows user account. The O/S generates the error and then passes it through to Blue Prism to display. I have had a look through previous cases of this error message and can see two URL's which may be helpful for your IT team to take a look through:- https://support.microsoft.com/en-gb/help/816731/error-message-0x80070005-access-is-denied-you-do-not-have-permission-t https://stackoverflow.com/questions/17187871/access-is-denied-exception-from-hresult-0x80070005-e-accessdenied

Test…

Denis__Dennehy — Mon, 05 Feb 2018 19:39:00 GMT

Test Just pressed enter Just pressed enter again

Thanks Denis…

RakeshDey — Thu, 08 Feb 2018 20:28:00 GMT

Thanks Denis. I shall contact my Admin and try resolving this issue.