topic RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade in Product Forum

Show Positions in Queue - Not Working Since V6.4.2 Upgrade

Steve__Blake — Wed, 05 Feb 2020 07:52:00 GMT

We recently updated to v6.4.2 from v5 and since the upgrade the option in Control Room to 'Show Positions in Queue' is no longer active.

Has anyone else seen this and is there a fix?

Cheers

Steve

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Steven Blake
Process Automation Specialist
Computershare
Europe/London
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RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

david.l.morris — Wed, 05 Feb 2020 13:21:00 GMT

Haha, I've been using BP for a while now and I've never used that feature. What is it even supposed to do? It is grayed out for me as well in 6.5.1 in all queues no matter what the state of the queue is.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

Steve__Blake — Wed, 05 Feb 2020 13:29:00 GMT

Hi Dave, we use it to show which items were going to be processed in the queue next. If we needed a queue item processed urgently we'd defer any items ahead of it so that it was at queue position 1. Quite useful but now its greyed out!

Cheers

Steve

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Steven Blake
Process Automation Specialist
Computershare
Europe/London
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RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

david.l.morris — Wed, 05 Feb 2020 13:43:00 GMT

I looked it up in the Support Center, and this came up: http://portal.blueprism.com/customer-support/support-center#/path/1325331882

Are you using Active Queues? This would explain why I've never used that option if it's always been only for active queues. I've only used active queues for funsies not for production.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

Steve__Blake — Wed, 05 Feb 2020 14:33:00 GMT

You've earned your money today Dave, that's exactly that I needed! Thanks

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Steven Blake
Process Automation Specialist
Computershare
Europe/London
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RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

AndrewRowe — Wed, 18 Mar 2020 10:48:00 GMT

Hi All.
We have had the same issue migrating to V6.4.2 Having always used the queue position in the past.

Interestingly previous this was available without the queue being of Live Queue type. Would be interesting to know if this is an intended change of actually a bug in the new version.

The option is available in Live queues, but not in standard queues as it always was. The annoying part about that is that I prefer not to use live queues and like the functionality of the pause option in the standard queues.

Is it possible to get someone from BP to confirm if this change was intended? Maybe there is now an option in the settings to adjust this?

Cheers

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Andrew Rowe
RPA Developer
BT
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RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

Steve__Blake — Wed, 18 Mar 2020 10:54:00 GMT

Check out the active queues check box under System > Work Queues. Clicking that will give you the option to show positions in the queue. It'll move your queue into the active queues folder though
Cheers

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Steven Blake
Process Automation Specialist
Computershare
Europe/London
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RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

AndrewRowe — Wed, 18 Mar 2020 11:04:00 GMT

Thanks Steven,

Sorry it as Active queues I was referring to when I mentioned "Live Queue". Just seems strange they would change the functionality, seems more likely to be an error in the new code.

Cheers

Andrew Rowe | Robotic Process Automation Developer | Customer Experience | Enterprise

------Original Message------

Check out the active queues check box under System > Work Queues. Clicking that will give you the option to show positions in the queue. It'll move your queue into the active queues folder though
Cheers

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Steven Blake
Process Automation Specialist
Computershare
Europe/London
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