topic RE: Can Interact-back and forth-between human and systems in Product Forum

Can Interact-back and forth-between human and systems

Philipp — Wed, 10 May 2023 13:18:00 GMT

Hi,
I am looking into implementing an use case using Interact.
This process implies data entry from an agent, which is then checked against existing contract data (third party systems).
Depending on the result, the agent can choose between different options.
Depending on the chosen options, further data entry is required from the agent.
This data is then being processed and returns information from various systems to the agent.
So there are a number of dependencies, options and reactions possible requiring a ping pong between human, bot (Interact) and third party systems.

From my perspective I could only find evidence for possible dependencies within a form and delegating approvals to other humans. Maybe there is a more suitable tool within the BP plattform or am I missing out on key capabilities of Interact?

Looking forward to your supportive answers 🙂

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Philipp
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RE: Can Interact-back and forth-between human and systems

harish.mogulluri — Wed, 10 May 2023 14:39:00 GMT

Hi Philipp,

Check the Blue Prism Service Assist. It might be helpful for your use case.

https://portal.blueprism.com/product/related-products/service-assist

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If I answered your query. Please mark it as the "Best Answer"

Harish M
Lead developer
America/New_York TX
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RE: Can Interact-back and forth-between human and systems

Philipp — Wed, 10 May 2023 14:43:00 GMT

Thanks for the hint. Service Assist is currently not included in our license. Can the roughly described use case be realized with interact?

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Philipp Horst Dieme
Philipp Horst
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RE: Can Interact-back and forth-between human and systems

joefarr — Wed, 10 May 2023 14:47:00 GMT

Hi Philipp

I don't know all the details about your use case but in short, yes, I think Interact would be able to handle this. There are a range of actions in the Utility - Interact VBO that the process could use to present the information from the user to the third-party systems and vice versa so as long as the process can handle the necessary paths, you should be able to use Interact.

Thanks

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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RE: Can Interact-back and forth-between human and systems

zdenek.kabatek — Thu, 11 May 2023 13:09:00 GMT

Hello, Philipp,

it can be done in Interact. You can design the forms in a dynamic way so that based on option selected new areas of forms can be displayed and some others can be hidden. Then agent sends the data and BP will query third party systems and displays another form or the same form with pre-populated data. You should analyze whether you need real time (or rather close to real time) processing or it can be asynchronous. As if you need real time (or close to real time) you would need to have sufficient capacity in your licenses to cover the peaks in demand.

Regards

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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