topic RE: Decipher upgrade 1.2 in Product Forum

Decipher upgrade 1.2

sathya_DeviPand — Sat, 18 Sep 2021 14:36:00 GMT

Hi I recently upgraded to decipher 1.2 from 1.1 version. In the admin panel screen all the pages got loaded after pressing ctlr F5.
But the Capture Model screen keeps on loading not showing the existing capture model screens yet.

Can advise what to do to avoid this loading

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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RE: Decipher upgrade 1.2

sathya_DeviPand — Sun, 19 Sep 2021 03:01:00 GMT

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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RE: Decipher upgrade 1.2

Ben.Lyons1 — Mon, 20 Sep 2021 07:12:00 GMT

Hi Sathya,

Have you tried deleting your browsing cookies and temporary files, then restarting your browser?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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RE: Decipher upgrade 1.2

sathya_DeviPand — Mon, 20 Sep 2021 08:33:00 GMT

Yes tried still its not showing the existing models

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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RE: Decipher upgrade 1.2

Ben.Lyons1 — Mon, 20 Sep 2021 09:49:00 GMT

Hi Sathya,

I would recommend reinstalling the web client (uninstall, then install again) and if that doesn't work, please raise a support ticket for us to investigate.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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