topic RE: "Attach" Performance Issues in Product Forum

"Attach" Performance Issues

MaxMcConchie — Sat, 21 Mar 2020 21:36:00 GMT

Hi,

I have noticed that the very first "Attach" is generally very slow, in the realm of 3 to 5 seconds. Subsequent attaches are then as quick as expected.
This occurs for all applications, SAP, websites, windows, etc.

Does anyone know what could be causing this? The infrastructure is generally the same set up as I have been involved in with other organisations and I have never had this problem.

Thanks

------------------------------
Max McConchie
Automation Manager
Australian Government Department of Finance
------------------------------

RE: "Attach" Performance Issues

david.l.morris — Sun, 22 Mar 2020 19:25:00 GMT

I'm not sure what would cause Attach to be slow as I also haven't encountered that, though I don't know that I've really tracked it or paid close attention to that. But the subsequent attaches being fast may be that the object is still attached so it is going over the Attach page logic (if it's referenced as a subpage) but it is only checking and finding that it's already attached. Could that be the case?

------------------------------
Dave Morris
3Ci @ Southern Company
Atlanta, GA
------------------------------

RE: "Attach" Performance Issues

MaxMcConchie — Sun, 22 Mar 2020 20:51:00 GMT

Hi Dave,

Yes that's correct. It's quite a hinderance to performance, especially when we are attaching/detaching multiple times in a process.

Thanks

------------------------------
Max McConchie
Automation Manager
Australian Government Department of Finance
------------------------------

RE: "Attach" Performance Issues

GopalBhaire — Tue, 24 Mar 2020 13:27:00 GMT

Never noticed issue with performance around Attach, are you using any-kind of privilege management or antivirus software?

------------------------------
Gopal Bhaire
Analyst
Accenture
------------------------------

RE: "Attach" Performance Issues

MaxMcConchie — Wed, 25 Mar 2020 02:22:00 GMT

Yes we have enterprise antivirus software. I'm not sure how that would affect an attach.

------------------------------
Max McConchie
Automation Manager
Australian Government Department of Finance
------------------------------

RE: "Attach" Performance Issues

MaxMcConchie — Wed, 25 Mar 2020 02:23:00 GMT

We aren't even purposely tracking it as it is blatantly obvious that it is slow. I was even being optimistic about 3 to 5 seconds as we have experienced up to 10 seconds at times.

------------------------------
Max McConchie
Automation Manager
Australian Government Department of Finance
------------------------------