topic RE: Need to create servicenow incident from BLueprism in Product Forum

Need to create servicenow incident from BLueprism

Naga_Prasanthi1 — Tue, 03 Sep 2019 07:12:00 GMT

Hi Guys,

I'm new to Blueprism. I need to create an incident in servicenow from Blueprism. Can anyone please guide me.
Blueprism Version:BP V6.4.2
Regards

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Naga Prasanthi Ch
AST
TCS
Asia/Kolkata
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RE: Need to create servicenow incident from BLueprism

DavidClark — Mon, 16 Sep 2019 16:12:00 GMT

Have you looked into web service calls to servicenow? also you can navigate in the browser to

https://<instance name>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1

This will open a new incident record which you should be able to fill in.

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David Clark
Technical Architect
Avanade
America/Los_Angeles
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RE: Need to create servicenow incident from BLueprism

_Amlansahoo — Tue, 17 Sep 2019 05:43:00 GMT

Hi Naga,

You have to call it using web services. Means Servicenow team can build one API. Using blue prism you ca call it or you create tickets for each issue as well.

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Amlan Sahoo
RPA Consultant
Equinix
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RE: Need to create servicenow incident from BLueprism

ManasaTangutur1 — Tue, 05 May 2020 07:13:00 GMT

Hi Amian Sahoo,

Can you please explain in detail how can we create a new incident using WEB API links in blueprism. Also, looking for how to retrieve incident details but we are unable to get the output correctly because of JSON Format.

Thanks,
Manasa.

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Manasa Tanguturu
Associate Consultant
Capgemini
Indian/Chagos
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RE: Need to create servicenow incident from BLueprism

AlexanderMarlow — Wed, 13 May 2020 21:53:00 GMT

Hi Naga,

We also have ServiceNow skills in our DigitalExchange (DX). You might want to take a look ther. This is one example: https://digitalexchange.blueprism.com/dx/entry/9648/solution/servicenow-change-management-skill

Best,
Alex

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Alexander Marlowe
Blue Prism
Blue Prism
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RE: Need to create servicenow incident from BLueprism

lookman — Fri, 15 May 2020 15:25:00 GMT

Hi Naga.

There is a specific DX ServiceNow skill for creating incidents. https://digitalexchange.blueprism.com/dx/entry/9648/solution/servicenow-incident-mgt--skill

jack

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Jack Look
Sr Product Consultant
Blue Prism
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