topic RE: A configuration error has occurred while reading alert history details in Product Forum

A configuration error has occurred while reading alert history details

ManojKumar3 — Wed, 07 Aug 2019 11:44:00 GMT

HI Team,

i had configured an alert message for one of my process, it worked for quite somtime.
But suddenly it stopped working and when i try to open the alert configuration i get the following error
"A configuration error has occurred while reading alert history details"

so i basically want to reset it or make it work.

so have someone come across this error or some suggestions how to remove this error.

RE: A configuration error has occurred while reading alert history details

jegendra — Thu, 08 Aug 2019 02:22:00 GMT

Hi Manoj,

What's the version of Blue Prism do you currently use?

As an initial troubleshooting step:

Disable the Configured Process Alert for your specific process.

Rename the process under the Process Information.

Enable the Configured Process Alert for your renamed process again.

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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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RE: A configuration error has occurred while reading alert history details

StephanieDonk1 — Mon, 21 Sep 2020 03:30:00 GMT

Hi Team

I have also recently come across this issue, I have disabled (unticked) the "Configured Process Alerts" for all the process, though it is still coming up with the original error?

I have tried to rename one of the process as mentioned above, though this did not seem to fix the issue.

Has anyone else come across a similar issue or further suggestions on what else may resolve this?